Ratings based on 993 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Sal, Hotel Management
This person stayed 4 nights without any complains and now he is leaving a false review we would like to have this bad character put on the guest misconduct list and is to not book with us ever again a total imbecile
by A verified traveler
Posted 13 Apr 2024
Satisfy
Comment from Hotel Management
15 Apr 2024 by Customer Care Team, Hotel Management
Dear Saifullah, we're glad to hear that you were satisfied with your stay! Our team strives to ensure that all our guests have a comfortable and enjoyable experience. If there's anything specific you feel we could improve upon to make your next stay even better, please feel free to let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future! Best Regards,Union Square Plaza HotelCustomer Care Team
by A verified traveler
Posted 8 Apr 2024
Very noisy during the night. Working crews on the street not sound tight rooms.
Comment from Hotel Management
13 Apr 2024 by Customer Care Team, Hotel Management
Hi Franz,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the noise from working crews on the street during the night. We understand how important a peaceful night's rest is for our guests, and we regret that this was disrupted during your stay. Please know that we take your feedback seriously, and we will address this issue with the relevant authorities to minimize disturbances in the future. We appreciate your understanding and patience. If there's anything else we can do to enhance your experience or if you have any additional feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more restful stay. Best Regards,Union Square Plaza HotelCustomer Care Team
by A verified traveler
Posted 3 Apr 2024
Stayed from 3/25 to 3/30 2024. Room had mice and cockroaches. We called Expedia for help, they could not help us. I ask for refund and was told no refund. Rug and floor had a big hole in them. Window was very dangerous opens all the way down to floor almost and straight out , do not stay here if you have small children they can fall out of this window no screens. No grab bars in bathtub very slick and uneven. Room was wet the entire stay. Water running down windows, and we felt damp whole stay. They do NOT have washcloths. And they do not put clean towels in rooms, you must go down to front desk to ask for towels. There is no night person at desk so if you have emergency you are on your own. Beds so uncomfortable, and very small. My granddaughter and I are small people and almost couldn't fit in the bed. No latch on the door, light shows under the door and around the door at night so door doesn't fit well.. The ONLY good thing about this place was the day desk clerk he was amazing, and a joy to talk to and work with in whatever we needed. Hostels are near by, transportation is near by, Dave's Deli is just to the right of the front of the Front Door , it is a WONDERFUL place to eat. We didn't have a car so not sure about parking. The noise at night from the street 6 floors below us was pretty crazy, people screaming and playing horns, but we didn't mind that part. Expedia has never been so uncaring when I use them, but this time they didn't even care. Never again.
Comment from Hotel Management
4 Apr 2024 by Sal, Hotel Management
We do not tolerate false reviews such as yours as you stayed 6 nights two reservations and had not any issues during your stay until you complain on your check out. We had pest control inspect the room and there was no such activity. We will mark this as guest misconduct and please do not ever book with us ever again for staying 6 nights and have the guts to be up a false reviews. If the hotel was not to your liking they it took you 6 days of stay to complain regarding towels and , tub etc. We hope Expedia will mark this as guest misconduct and let be on there record so other hotels can see this.
by A verified traveler
Posted 18 Mar 2024
Property is in great location. No fan in my room. few doors down to an affordable housing.
Comment from Hotel Management
20 Mar 2024 by Customer Care Team, Hotel Management
Hi jamaliah,Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated the great location of our property. Your comfort and satisfaction are important to us, and we regret any inconvenience caused by the absence of a fan in your room. Please know that we value your input, and we will take your suggestion into consideration as we continue to enhance our facilities. We understand the importance of a comfortable environment for our guests and will strive to improve in this aspect. We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay.Best Regards,Union Square Plaza HotelCustomer Care Team
by A verified traveler
Posted 27 Feb 2024
Bad service
Comment from Hotel Management
28 Feb 2024 by Customer Care Team, Hotel Management
Hi Vussie,I'm sorry to hear that you experienced poor service during your stay. Providing excellent service is a top priority for us, and we apologize for any shortcomings you encountered. Your feedback is important, and we'll address this issue with our team to ensure that future guests receive the level of service they deserve. If there are any specific details you'd like to share or if there's anything we can do to make it right, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards,Union Square Plaza HotelCustomer Care Team
by A verified traveler
Cost Stay in the City
Posted 22 Jan 2024 on HotelsI stayed for a weekend with my girlfriend and we loved our stay. This is our favorite hotel in SF. It’s not the fanciest or anything but it gives home vibes. It’s comfortable, affordable, staff is friendly and it’s a good location. Many places to eat and drink are within walking distance. If you wanna really stay close in the city for a solid price this is a great option.
Comment from Hotel Management
25 Jan 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for choosing to stay with us! We're thrilled to hear that you and your girlfriend loved your weekend at our hotel and that we've become your favorite in SF. Providing a comfortable and homely atmosphere is exactly what we aim for, and we're pleased that you find it to be a good value. Our friendly staff is dedicated to ensuring a positive experience for our guests, and we're delighted that you highlighted their efforts. It's great to know that our location and affordability meet your expectations, and we appreciate your recommendation. We look forward to welcoming you both back for another enjoyable staBest Regards,Union Square Plaza HotelCustomer Care Team
by A verified traveler
Clean, great service, and excellent location.
Posted 16 Jan 2024 on HotelsExcellent service. Clean, well maintained, and excellent location.
Comment from Hotel Management
17 Jan 2024 by Customer Care Team, Hotel Management
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you experienced excellent service during your stay with us. Maintaining a clean and well-kept environment is a top priority, and we're delighted to know that it contributed to your overall satisfaction. Our prime location adds an extra layer of convenience, and we're pleased it enhanced your experience. Your feedback is invaluable, and we can't wait to welcome you back for another exceptional stay!Best Regards,Union Square Plaza HotelCustomer Care Team
by A verified traveler
Posted 20 Dec 2023
Comment from Hotel Management
21 Dec 2023 by Customer Care Team, Hotel Management
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
by A verified traveler
Posted 6 Nov 2023 on CheapTickets
Amazing location just 3 minute walk to Union square but had construction all night but still able to sleep. The fan was broken and it was hot in the room we hesitated to leave the window open because of the construction noise but had to because it so got with the windows closed, but everything else was good
Comment from Hotel Management
7 Nov 2023 by Customer Care Team, Hotel Management
Hi Janet,Thank you for sharing your experience with us. We're pleased to hear that you found our hotel's location convenient, despite the construction noise, and that you were still able to sleep. We apologize for the broken fan and the temperature issue in your room; your feedback is valuable, and we'll work on addressing these matters to ensure a more comfortable stay for our guests in the future. We appreciate your positive comments and hope to have the opportunity to provide you with an even better stay on your next visit.Best Regards,Union Square Plaza HotelCustomer Care Team
