Ratings based on 334 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
The property is conveniently located. It’s a bit noisy being so close to the road. The shades are broken so it let some of the light in at night. Overall not a bad place to stay.
by A verified traveler
Posted 20 May 2024
The airport and street noise was so loud
Comment from Hotel Management
22 May 2024 by Guest Services, Hotel Management
Dear Grace;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
by A verified traveler
Posted 18 May 2024
Cute nice property. Shampoo was missing, only conditioner and body wash available, the lobby didn’t have a live person, but instead a virtual screen to talk to someone on- which the sound didn’t work at one point so we couldn’t even hear each other. Otherwise everything was great, parking was easy, everything was nice and clean and quiet, and felt safe.
Comment from Hotel Management
20 May 2024 by Guest Services, Hotel Management
Dear Lynette;Thank you for your feedback regarding your recent stay at The Ctrina Hotel San MateoOn behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!
by A verified traveler
Posted 17 May 2024
The fridge had been unplugged so there was water all over my room. There was also ants in the bathroom.
Comment from Hotel Management
17 May 2024 by Guest Services, Hotel Management
Dear Diana;Thank you for your feedback regarding your recent stay at The Catrina Hotel San Mateo On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Guest Services, Hotel Management
Dear Sharika;Dear Luis Angel;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
by A verified traveler
Posted 10 May 2024
Unique and clean. Convenient
Comment from Hotel Management
11 May 2024 by Guest Services, Hotel Management
Dear Marla;Thank you for your feedback regarding your recent stay at The Catrina Hotel San Mateo.Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
by A verified traveler
Posted 7 May 2024
The room was clean and comfortable. Great water pressure and plenty of hot water. Huge TV with access to streaming platforms . The man who checked us in (I’m assuming he’s the owner) was very friendly and helpful. Will definitely stay again!
Comment from Hotel Management
8 May 2024 by Guest Services, Hotel Management
Dear SarahThank you for your feedback regarding your recent stay at The Catrina Hotel San Mateo.Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
by A verified traveler
Posted 6 May 2024
Everything very good
Comment from Hotel Management
8 May 2024 by Guest Services, Hotel Management
Dear Erick;Thank you for your feedback regarding your recent stay at The Catrina Hotel Half Moon Bay Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
by A verified traveler
Posted 5 May 2024
Good pillows, synthetic hardwood floors, everything works well.
Comment from Hotel Management
6 May 2024 by Guest Services, Hotel Management
Dear Monterrey;Thank you for your feedback regarding your recent stay at The Catrina Hotel San Mateo. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Travel safely!
by A verified traveler
Posted 3 May 2024
We stayed midweek and the price was very reasonable, especially considering all the modern amenities cleanliness, and a surprisingly large TV. Very comfortable bed. The only thing that was a new experience (not entirely bad, just different) was that because we checked in after 8pm, we had to call a number posted on a placard outside the locked office door, someone answered, remotely unlocked the door, and then we completed our checkin at a video kiosk, with a live agent in a remote location. I'm not afraid of the new technology, but the agent had a very thick accent, making it hard to follow his instructions. They then text you a numeric key-code for your room. The instructions in the text message didn't give the important detail that once you enter your code there is another button to press, that took a few minutes. other than that we were impressed and would stay again.
Comment from Hotel Management
5 May 2024 by Guest Services, Hotel Management
Dear Melissa;Thank you for your feedback regarding your recent stay at The Catrina Hotel San Mateo. Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
