Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Good location and great staff!
by A verified traveler from Lisle
Posted 27 May 2024
Very nice small and older hotel. Staff was very nice and accommodating. Close to restaurants and transportation. Perfect if you want to explore San Francisco, especially Chinatown.
by A verified traveler
Posted 27 May 2024
Great
by A verified traveler
Posted 26 May 2024
I had the suite and I feel that the price was fair. Great location and clean room. No complaints from me. You have to enter with a key card at night so I felt the hotel was secure with the front desk always watching. Will stay again. I made some memories with my childhood friends I will remember forever.
by A verified traveler
Posted 21 May 2024
Keep in mind the bathrooms are EXTREMELY TINY like a hand distance from toilet to sink to shower.. no matter what size room unless you get the suite the bathrooms are insanely small so if that’s not your cup of tea book elsewhere. Hotel was nice.. construction and paint fumes when we walked in but other wise in the process of being renovated which is nice. Really convenient location, loud at night otherwise good deal for a lower priced hotel. No housekeeping unless you stay over 4 days
Comment from Hotel Management
25 May 2024 by Steven Viscio, GM, Hotel Management
Hi Ashley, Thank you for taking the time to leave a detailed review. I also appreciate the fact that you balanced the positives and negatives of the hotel. Our boutique hotel is 111 years old, so we do have an extremely small footprint. I think you nailed it, "if that's not your cup of tea book elsewhere." Reviews and our responses are a great way to educate potential guests on what to expect. Our lobby renovation is almost complete, with just a few finishing touches. We are also ramping up our staffing levels to expand housekeeping services. We hope to see you on future visits to San Francisco. Cheers,
by A verified traveler
Posted 19 May 2024
This hotel is a quick walk to public transportation (highly recommend to utilize the muni. it's fast, affordable and easy to use!) near many places to eat, and have very warm and welcoming staff!
Comment from Hotel Management
23 May 2024 by Steven Viscio, GM, Hotel Management
Hi Sienna, Thank you for taking the time to review the Cartwright Hotel Union Square, where you never pay a resort/urban fee. I am so happy you were able to take advantage of our great location. It is nice to have so many options in our area for food and drink, many less than two blocks away. We appreciate the acknowledgment of our staff. They pride themselves in authentic customer service. We look forward to seeing you again. Cheers,
by A verified traveler
Posted 16 May 2024
This hotel was great. Good location. I loved that they kept the old bone and character of the hotel but updated where they could. The hotel is 100yrs old so the room size reflects that still good. I almost didn't stay here because some of the comments made me feel it was unsafe. As a solo female traveler I felt as safe as I could in a big city. Even walked a couple blocks for a late night snack and was fine. I do wish they mentioned that they charged your card before you arrive at the property. Only because I thought my card info was stolen for a bit.I will be staying here again sometime.
Comment from Hotel Management
25 May 2024 by Steven Viscio, GM, Hotel Management
Hi victory, Thank you for taking the time to review the Cartwright Hotel Union Square, where you never pay a resort/urban fee. Our quintessential boutique hotel was built in 1913. I am glad you appreciated the history of a hotel such as ours. We are lucky to have a central location and it is great to read you felt safe, even late at night. Our hotel is surrounded by great restaurants and bars so feeling safe walking around is a big part of the guest experience. Regarding the credit card charge. If you reserve a non-refundable room we charge your card right away. If you reserve a refundable room we get an approval only on your card 24-hours before your arrival, to make sure your reservation is valid. Once again, thank you so much for the review. Cheers,
by A verified traveler from New York
Posted 15 May 2024
Missed my flight, and needed a place to crash for a few hours mid day. The staff were so friendly and accommodating! The room while nicely furnished showed some signs of wear and tear. Good location, comfy bed, and most of all great staff! Enjoyed my time here more than my stay at the five star Taj Hotel, and spent a lot less!!!!
Comment from Hotel Management
16 May 2024 by Steven Viscio, GM, Hotel Management
Hi Cameron, Thank you for crashing at the Cartwright Hotel Union Square, where you never pay a resort/urban fee. I guess we are glad you missed your flight. I am so happy to read about your satisfaction with our team. Hopefully, you can visit again under better circumstances. Cheers,
by A verified traveler
Posted 11 May 2024
Rude service
Comment from Hotel Management
12 May 2024 by Steven Viscio, GM, Hotel Management
Hi Isiaah, Thank you for taking the time to review the property. I am sorry you smoked in our room and incurred a hefty fee. I suggest the next time you stay at a hotel you follow the very basic guidelines. Regards,
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
12 May 2024 by Steven Viscio, GM, Hotel Management
Hi Christina, Thank you for taking the time to review the Cartwright Hotel Union Square, where you never pay a resort/urban fee. We appreciate the perfect score. Cheers,
