Ratings based on 986 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hagatna
Posted 1 Jun 2024
Great rates nowadays
Comment from Hotel Management
4 Jun 2024 by Ally, Hotel Management
Thank you for staying with us during your recent trip to San Francisco! We hope you had a wonderful stay and we look forward to hosting you once more when your travels bring you back to the Bay Area.
by A verified traveler
Posted 28 May 2024
Clean
Comment from Hotel Management
29 May 2024 by Ally, Hotel Management
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!
by A verified traveler
Posted 27 May 2024
Might be standard in USA but the resort tax of $30 per night is way too much and being asked to tip staff for a Self service breakfast is just taking the mickey..
Comment from Hotel Management
27 May 2024 by Ally, Hotel Management
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!
by A verified traveler
Posted 27 May 2024
I attended this hotel for my daughters College Graduation weekend, it was close proximity to good dining, the Highlight and Star of the whole experience were the staff members all were super helpful, even one carried my luggage to the parking lot that’s attached, the parking which allows in and outs at 61 bucks or so is a steal in the city! I parked and ubered around town, I’ll def be back!
Comment from Hotel Management
27 May 2024 by Ally, Hotel Management
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!
by A verified traveler
Posted 26 May 2024
Nice, beautiful big room
Comment from Hotel Management
27 May 2024 by Ally, Hotel Management
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!
by A verified traveler
Posted 22 May 2024
The front desk service was poor. They over charged both us as well as a colleague. They were reluctant to change anything. Very poor
Comment from Hotel Management
23 May 2024 by Ally, Hotel Management
Thank you for giving us this feedback. I apologize for the issues you experienced during your stay. I have shared your feedback with the Leadership Team to ensure we have better front desk experiences. We apologize for not meeting expectations. Thank you for choosing to stay with us during your trip to San Francisco! We look forward to hosting you again when travels bring you back this way! Safe Travels and have a great day!
by A verified traveler
Posted 22 May 2024
Very clean and convenient. Very quiet through the night.
Comment from Hotel Management
23 May 2024 by Ally, Hotel Management
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by Ally, Hotel Management
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!
by A verified traveler
Posted 15 May 2024
The experience was okay. They have an extra "destination fee" ($35 per day) which would have been nice to be informed in advanced. You can use the "credit" but you only have 5 options and they aren't that great. For example you can get 2 tickets for one way cable cart ride. It was less expensive to just buy it directly from the cable cart station for $8. Another disappointing item was I was unable to connect to the wifi so I had to use my own internet.
Comment from Hotel Management
19 May 2024 by Ally, Hotel Management
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!
by A verified traveler
Posted 13 May 2024
Cleanliness
Comment from Hotel Management
14 May 2024 by Ally, Hotel Management
Thank you for your feedback about your recent stay with us during your trip to San Francisco. We look forward to hosting you again soon! Safe Travels!
