Ratings based on 973 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
by A verified traveler from Fort Lauderdale
Posted 25 May 2024
Staff friendly
by A verified traveler
Posted 25 May 2024
Very nice ..very clean.. free shuttle to airport
by A verified traveler from Rancho Cucamonga
Posted 21 May 2024
None
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Ahamed,Thank you for being our guest and sharing your review. Our team works hard to ensure our guests have everything they need for a memorable stay, so we hope you were impressed. We look forward to welcoming you back and having an even better experience.
by A verified traveler
Posted 20 May 2024
I was really disappointed. I felt like my room was just not clean. The bathroom floor was not clean, the shower had hard water spots all over and there was mildew on the grout around the shower enclosure. It was not the quality that I would normally expect in a Marriott property.
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Dana,Thank your review and for bringing the housekeeping issues in your room to our attention. We sincerely apologize that the cleanliness of the bathroom, including the floor, fell short of Marriott's standards. We'll be addressing this with our housekeeping team to ensure all rooms meet our cleanliness expectations. We hope you will consider staying with us again to see how we have improved.
by A verified traveler
Posted 19 May 2024
Proximity to the airport.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Ruby,Thank you for choosing San Francisco Airport Marriott Waterfront and for sharing your five-star review! We are delighted to hear that our proximity to the airport worked well for your travel plans. It was a sincere pleasure to host you, and we look forward to welcoming you back again soon for another great visit.
by A verified traveler from Portland
Posted 13 May 2024
Ok, its a selct hotel. Expensive parking, the receptionist initially gave us 2 rooms (1 mile away from each other) then the right person fixed it in few seconds. We econtered a rigid receptionist each time for our problems, but the second that we approcehd helped us without give us a hard time. My party was formed from 2 mothers with 5 kids total. We had 2 rooms, each of us with their children....it was clean and beautiful but we did encounter disappointments......the biggest one is that the Pool is not functioning. We booked through Expedia, when we did, this was not reflected in the description. It never crossed my mind that Marriot would lack a pool. Huge, huge disappointment. We were stuck there in high frustration. Nobody cares. We couldn't get our money back. So......in our case a cheaper hotel might have been better.
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Teodora,Thank you for taking the time to share your experience. We understand the disappointment of having separate rooms initially, encountering inconsistent service from our reception team, and, most importantly, the pool. Our team takes great pride in providing exceptional service, and we are disappointed to have fallen short this time. We hope you will give us another opportunity to provide you with the stay you deserve.
by A verified traveler
Posted 12 May 2024
I highly recommend this Hotel. Wonderful!
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Richard,Thank you so much for choosing to stay with us at San Francisco Airport Marriott Waterfront. We are honored to have received your recommendation, and we hope to host you again soon.
by A verified traveler
Posted 11 May 2024
Close to the airport
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Dustin,We know that having close and constant access to the airport is essential for our guests when they stay with us, so we are happy to hear you appreciated our convenient location! Thank you for your five-star review, and we hope to host you again soon at San Francisco Airport Marriott Waterfront.
by A verified traveler
Posted 11 May 2024
Everything was fun for most part however the shower stall did have enough pressure to shower yourself.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Jimmy,Thank you for staying with us during your time in San Francisco. It's wonderful to know you had an enjoyable overall visit! Our maintenance department will be sure to look into your concerns about the water pressure to ensure everything is as it should be and that any necessary adjustments or repairs are made promptly. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.
