Ratings based on 998 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Sep 2022
A not so great motel, I stayed here last year and the room was pretty not great. No AC and for some odd reason there was heat coming out of the ducts. Also a door to an adjoining room open half way into my stay which revealed a room full of mattresses. Very odd. Bathroom was ok as was the staff.
Comment from Hotel Management
15 Sep 2022 by Customer Care Team, Hotel Management
Dear Matthew, we are saddened and shocked to hear that you did not have a good time at our hotel. We are pleased that you were satisfied with our bathroom facilities and staff services. It is hugely disappointing that your time at Mission Inn San Francisco was let down by the heat from the ducts and the absence of an A/C unit. Our team has been notified of this negligent state of your room and reprimanded for their lack of awareness before allocating the space to our guests. We shall soon be upgrading the quality of our rooms with excellent housekeeping and maintenance services to ensure that such incidents do not occur again. We assure you that we will tick all boxes to do right by you, and we hope to have you join us back on your next holiday to San Francisco to make up for the impeccable service we failed to provide this time.Kind Regards,Mission InnCustomer Care Team
by A verified traveler
Posted 6 Sep 2022
by A verified traveler
Posted 20 May 2022
by A verified traveler
Posted 19 May 2022
Close to alot of things near by. All in all not a bad place to stay.
by A verified traveler
Posted 17 May 2022
Hotel staff was nice good Custumer service The Room was very clean I rest very good !!
Comment from Hotel Management
18 May 2022 by Customer Care Team, Hotel Management
Dear Gloria, thank you so much for your valued feedback. We are delighted to know that you enjoyed your stay with us and liked our customer service. Our staff always makes sure to serve our guests to the best of their abilities and hence it feels great to be acknowledged for the hard work that they put in every day. Your kind words will be a great source of motivation for all of us and it's bound to make us smile. We look forward to hosting you.
Kind Regards,
Mission Inn
Customer Care Team
by A verified traveler
Posted 15 May 2022
Ok
Comment from Hotel Management
16 May 2022 by Customer Care Team, Hotel Management
Dear Guest,
We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
Best Regards,
Customer Care Team
by A verified traveler
Posted 14 May 2022
The front desk people were helpful and accommodating, the room was nice and decently clean but then unfortunately I could not enjoy my stay because I got bit several times by bed bugs. I did not stay the night as planned.
Comment from Hotel Management
18 May 2022 by Customer Care Team, Hotel Management
Dear Kiana, thank you for sharing your experience with us. We take great pride in serving our guests with great care and professionalism and, it feels great to know that you feel the same way. Our front desk executives shall be more than happy to receive your compliment. However, we feel sorry to know that your impression of our hotel was impacted by the fact that there were bedbugs in your room, and we apologize for the fact that your room does not appear to have been thoroughly checked prior to your arrival. We will ensure that our housekeeping team is aware of your comments, and is more conscious of this going forward. We hope you give us another chance to serve you and leave a better impression the next time.
Kind Regards,
Mission Inn
Customer Care Team
by A verified traveler
Posted 3 May 2022 on Hotels
Place is AWESOME for type of place it is! Updated rooms, AWESOME. Super friendly clerk, helpful. Walking distance to food/beer.
Comment from Hotel Management
6 May 2022 by Customer Care Team, Hotel Management
Dear BOTIELUS, Many thanks for the stellar review. We are ecstatic to hear that your experience was awesome. We hope everything was in order, and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.
Kind Regards,
Mission Inn
Customer Care Team
by A verified traveler
Posted 28 Apr 2022
The elevator is a major plus!
Comment from Hotel Management
28 Apr 2022 by Customer Care Team, Hotel Management
Dear Dominic, Many thanks for the positive review. We are ecstatic to hear that your experience was pleasant. We are glad to read that you had a great stay with us, and we hope everything was in order, and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.
Kind Regards,
Mission Inn
Customer Care Team
by A verified traveler
Posted 20 Apr 2022
