Ratings based on 998 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Snoqualmie
Posted 13 May 2024
Everything
Comment from Hotel Management
13 May 2024 by Scott, Hotel Management
Thank you for taking the time to write this review. We appreciate your business and feedback. We are glad to hear that you enjoyed your stay with us! We hope to see you again soon!
by A verified traveler
Posted 11 May 2024
Ok
Comment from Hotel Management
11 May 2024 by Jacob H., Front Office Manager, Hotel Management
Good afternoon, Hamma, and thank you so much for your feedback! We are glad to hear that you were able to have an overall enjoyable stay, and hope that we can look forward to welcoming you back for your next trip to San Francisco!
by A verified traveler
Posted 10 May 2024
Receptionist was awesome. Professional, pleasant and efficient all attributes that seem lacking nowadays
Comment from Hotel Management
10 May 2024 by Scott, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your business and feedback. We are glad to hear that you enjoyed your stay with us! We hope to see you again soon!
by A verified traveler
Posted 3 May 2024
There were several room issues and cleanliness problems.
Comment from Hotel Management
3 May 2024 by Anthony, Hotel Management
Hello Bridget, I am very sorry for the inconvenience from the room and cleanliness issues. I will be sure to share your feedback with the housekeeping team to ensure incidents like these do not happen again. Thank you so much for staying with us and providing feedback. We hope to see you again in the future!
by A verified traveler
Posted 1 May 2024
This property has a few decades under its belt, but it’s still fresh and interesting. Being originally designed by legendary architect John Portman, the original thoughtful details and space have been well maintained through renovations. The staff couldn’t be friendlier or more prompt to assist—they really make it a choice place to stay. I highly recommend staying at this hotel and hope to return very soon myself!
Comment from Hotel Management
2 May 2024 by Scott, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your business and feedback. We are glad to hear you enjoyed your stay with us!
by A verified traveler
Posted 27 Apr 2024
Room was great, corner room, clean and spacious. Staff was very friendly and attentive.
Comment from Hotel Management
27 Apr 2024 by Scott, Hotel Management
Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed your stay with us! We hope to see you again soon!
by A verified traveler
Posted 24 Apr 2024
The property sells rates with BREAKFAST INCLUDED and it was a decisive factor in my reservation. However I felt deceived and disappointed when o arrived and was told that in fact there is not breakfast included but a credit of 20$ per person to spend on breakfast. Note that 20$ credit in a place where a coffee is 10$, it’s not enough. It’s ok to offer a credit, once it’s clear that is only a credit. But the property sells as “breakfast included”. I was told that I would apply my “destination guest credit” of $10 per day on breakfast as well, but when I tried to use it the restaurant was not able to apply 30$ credit, and on checkout the receptionist mentioned the he would remove the difference o my invoice, but I just saw the amount was not removed on my credit card.
The costumer service was kind trying to minimize the impacts, but the resolution was not applied.
Take care: breakfast included rate to JW San Francisco doesn’t mean breakfast included, but a small credit.
Comment from Hotel Management
27 Apr 2024 by Scott, Hotel Management
Thank you for taking the time to leave a review. We apologize for the inconvenience of the breakfast credits. I will forward this to the executive team for review to ensure this does not happen again. We hope to see you again in the future.
by A verified traveler
Posted 14 Apr 2024
Attentive staff, excellent rooms. Restaurant could be better - but bar was good!
Comment from Hotel Management
15 Apr 2024 by Scott, Hotel Management
Thank you for taking the time to write a review. We appreciate the feedback and your business. We are glad to hear you enjoyed your stay. We hope to see you again in the future!
by A verified traveler
Posted 7 Apr 2024
Most of the staff was professional and courteous. There was an instance during happy hour where my friend waited over 30 minutes to order a drink only for the bartender to never take the order. My other friend had to directly confront the bartender to ensure we all had our orders.
Comment from Hotel Management
8 Apr 2024 by Scott, Hotel Management
Thank you for taking the time to leave a review. We are glad to hear that most of your stay was enjoyable. I do apologize for the issues with the bar. I will share the feedback with the food and beverage manager to use this as a training opportunity. We hope to see you next time you are in town!
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Jacob H., Front Office Manager, Hotel Management
Good morning, and thank you for your feedback! We were delighted to welcome you for this trip, and are glad that you had such an excellent experience while you were here. Please let us know if there is anything else that we can do to assist with this or future travels, and Bon Voyage until your next stay in San Francisco!
