Ratings based on 989 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
The staff were all amazing and friendly, the room was beautiful and clean. Bed was incredibly comfortable!!
by A verified traveler
Posted 28 May 2024
I loved the common area
by A verified traveler
Posted 27 May 2024
Just okay
by A verified traveler
Posted 25 May 2024
They way it’s decorated
by A verified traveler from Folsom
Posted 12 May 2024
Great staff.
Comment from Hotel Management
13 May 2024 by Gitanjali, Hotel Management
Thank you so much for reviewing us! We're very happy that you enjoyed the service of our staff, and we would love to see you again soon. Cheers! Gitanjali
by A verified traveler
Posted 8 May 2024
Several things I was not a fan of with this property. We were placed in the "other" tower which was explained like it was a secret area which was more just inconvenient. You have to get off on the 4th floor and then walk down the hall and get on the elevator to get to the 5th floor. The light flickered in our room, not much information was given to us when checking in, the TV volume did not work, and the cart for bringing in your luggage would not go in the room because we were placed in a small hallway where you could not turn it to get into the room. The hotel was pretty, clean, the game area was neat and the staff was friendly. Also in a great walkable location with lots around. I don't think we would stay here again because of the inconveniences.
Comment from Hotel Management
11 May 2024 by Gitanjali, Hotel Management
Dear Kendra, Thank you so much for taking the time to provide your feedback. We're so sorry that you found the location of your room inconvenient - and we'd love a chance to welcome you back to a room in the first tower, and make sure that the TV and lights are functioning perfectly. Please let us know when you are returning and we will make sure to VIP your next stay. Cheers! Gitanjali
by A verified traveler
Posted 7 May 2024
by A verified traveler from Indianapolis
Posted 4 May 2024
Comment from Hotel Management
11 May 2024 by Gitanjali, Hotel Management
Thank you so much for your review! We're glad to hear that you enjoyed your stay with us, and we look forward to seeing you again soon. Cheers! Gitanjali
by A verified traveler
Posted 3 May 2024
by A verified traveler
Posted 1 May 2024
Staff was very nice and helpful.
Comment from Hotel Management
2 May 2024 by Gitanjali, Hotel Management
Thank you so much for taking the time to review your recent stay at Hotel Zeppelin! We're glad that you found our staff helpful, and we look forward to hosting you again soon. Cheers! Gitanjali
