Ratings based on 1,464 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
The location is okay especially if you have children as there is a lot for them to do on the property. However on arrival I was not given the smores kit until I had an issue with the room I was given and it was given as a sorry and over my stay I heard them give out water bottles but not that they was refill stations but how much they charge for more. I was given a dirty room that had such a bad chemical smell it burned our eyes, then was given a room that also was not properly cleaned. I was given an upgraded room but it wasn't much better than the one I had booked. Overall if you are looking for a tourist spot this would fit you, the unlimited coffee and tea was a plus but be sure you get the amenities as I overheard different replies to travelers over the course of the 4 days I stayed. Very close to the wharf and a good location to branch out to the rest of the city. Definitely a tourist hotel though, and definitely could use some consistency in telling guests what is offered ie the discounts around the property on the Zepher walk if you are a hotel guest
by A verified traveler
Posted 20 May 2024
It’s nice and clean. Rooms are small but how much are you actually there. Not really any other amenities but don’t really need much given all there is to do around but a small continental breakfast would be nice. Leaning staff was exceptional and trustworthy. My wife dropped a diamond ear ring. The cleaning lady found it and returned it to us.
by A verified traveler
Posted 20 May 2024
We enjoyed the decor. The bed was extremely comfortable. The location made it so easy to experience Pier 39 and use the Big Bus Tours. The concierge was very helpful.
by A verified traveler from Burbank
Posted 20 May 2024
It was pretty good hotel.
by A verified traveler
Posted 19 May 2024
Loved it, clean and in a perfect location
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Fabian,It was such a pleasure to welcome you to Hotel Zephyr San Francisco! We're thrilled our fantastic location suited your needs well, and we appreciate you mentioning our impeccable accommodations. Thank you for your perfect rating, and we hope to welcome you back soon!Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco
by A verified traveler from compton
Posted 19 May 2024
The hotel reservation does not include parking. Parking is $65.00 per night which is pretty expensive. Other than that, the hotel is in a great location and very nice. Coffee was good
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Carla,Thank you for providing your review of Hotel Zephyr San Francisco. We appreciate you mentioning our great location and delicious coffee. Your feedback regarding parking is appreciated, as we attempt to provide convenience while being competitive. We look forward to you staying with us again in the future.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco
by A verified traveler
Posted 18 May 2024
Great stay! Very clean and so many amenities in the hotel
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Cassandra,We're thrilled you had a wonderful stay at our hotel. It's fantastic to know that you found our accommodations to be immaculate and appreciated the abundance of amenities available. We look forward to welcoming you back for another enjoyable visit!Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco
by A verified traveler
Posted 16 May 2024
Excellent customer service
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Dear Michele,Our amazing staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. The next time you're in the area, please come see us again at Hotel Zephyr San Francisco!Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco
by A verified traveler
Posted 15 May 2024
Loved how close it is to pier 39, staff was amazing!
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Dear Robbyn,Our strategic location sets us apart from the competition, and we're so glad you had the opportunity to enjoy San Francisco's many treats. We'll share your compliments with our awesome team, and we hope to see you back soon at Hotel Zephyr San Francisco.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco
by A verified traveler
Posted 13 May 2024
Cool spot close to all the attractions
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Ines,Our location is perfect for those who want to make the most of their time in the area, and we're happy you enjoyed it. Thanks so much for your five-star review! We'd love to provide you with another comfortable and convenient stay at Hotel Zephyr San Francisco, and we look forward to your return.Warm Regards,Joyce Yun,General ManagerHotel Zephyr San Francisco
