Ratings based on 1,005 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Phoenix
Posted 30 May 2024
Very clean
by A verified traveler
Posted 29 May 2024
It was a good place especially on short notice
by A verified traveler
Posted 29 May 2024
Liked the airport shuttle provided.
by A verified traveler
Posted 29 May 2024
It was clean
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Hi Byron,Thank you for your review! We're pleased to hear that you found our hotel to be clean during your stay. Maintaining a clean and comfortable environment for our guests is a top priority for us. We appreciate your feedback and hope to welcome you back again soon for another great experience!Kind Regards,Hotel Aluxor SFOCustomer Care Team
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 28 May 2024
Good location to variety of restaurants
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Hi Richard,Thank you for your positive feedback! We're delighted that you found our hotel to be in a good location with easy access to a variety of restaurants. We understand how convenient it is to have dining options nearby, and we're glad you enjoyed it. Your review means a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Kind Regards,Hotel Aluxor SFOCustomer Care Team
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Dear Joseph,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Kind Regards,Hotel Aluxor SFOCustomer Care Team
by A verified traveler
Posted 26 May 2024
Everything is great except for the noise of the cars driving outside
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Hi Leah,Thank you for your feedback. We're glad to hear that you've had a great experience overall. We apologize for the inconvenience caused by the noise of cars driving outside. Your comfort and satisfaction are important to us, and we will take your feedback into consideration as we strive to improve our guests' experience. If there's anything more we can do to enhance your stay, please let us know. We appreciate your understanding and hope to welcome you back for another enjoyable visit soon.Kind Regards,Hotel Aluxor SFOCustomer Care Team
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Hi there,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Kind Regards,Hotel Aluxor SFOCustomer Care Team
by A verified traveler
Posted 26 May 2024
This place needs a renovation badly!
My bathroom had mold around the bathroom sink and tub.
However, overall it appeared clean. Check-in and check-out was quick and easy.
Parking was free. Lots of restaurants within a 5 to 10 minute walk.
My rating would be higher but the mold really put me off and made me uncomfortable.
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Hi Nirlaip,Thank you for your feedback. We apologize for the inconvenience caused by the condition of the bathroom during your stay. We take cleanliness and maintenance seriously, and we will address the mold issue promptly to ensure it does not recur. We're glad to hear that overall, your check-in and check-out experience was quick and easy, and that you appreciated the free parking and the nearby restaurants. Your feedback is important to us, and we will use it to improve our facilities and provide a more comfortable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.Kind Regards,Hotel Aluxor SFOCustomer Care Team
