Ratings based on 996 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
from the minute we walked in, staff was there to help us..front desk gal was a sweetheart.
we are in our 80's....
breakfast was good and the gal that
was making sure everything O>K> was really doing her job.
loved watching airplanes coming and going...
Comment from Hotel Management
20 May 2024 by Moustafa Blaih, Hotel Management
Dear Barbara,Thank you for taking the time to tell us about your experience at Holiday Inn Express SAN FRANCISCO-AIRPORT SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.The team and I are extremely thrilled and grateful that we delivered on our promise of a memorable stay. We are grateful and encouraged by your kind and warm words.We know you have a choice, and we are grateful that we were part of your experience and home away from home. We hope to see you again soon in the near future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Moustafa Blaih, Hotel Management
Dear Stephen,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Moustafa Blaih, Hotel Management
Dear Francisco,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are extremely humbled that we were part of your visit, and we hope that you will give us the opportunity to be of service again in the future.Thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.
by A verified traveler from RENO
Posted 12 May 2024
Seems like every room had heavy duty spring loaded doors, each time someone entered or exited their room the door slams shut creating a load bang. Other than that everything else was fine.
Comment from Hotel Management
13 May 2024 by Moustafa Blaih, Hotel Management
Dear John,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We sincerely apologize for any inconvenience you experienced with our doors and the way they operate. I shared your valuable comments with our engineering team, and we are in the process of adjusting the doors and staying compliant with our fire code.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
31 May 2024 by Moustafa Blaih, Hotel Management
Dear Xavier,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.The team and I are extremely thrilled and grateful that we delivered on our promise of a memorable stay.We know you have a choice, and we are grateful that we were part of your experience and home away from home. We hope to see you again soon in the near future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.
by A verified traveler
Posted 30 Apr 2024
Not being able to call the property directly to verify shuttle service was extremely frustrating. I called the day before arrival to verify the shuttle and waited 30 minutes for sometime to tell me I just walk outside. I then walked outside and realized I needed to go to a different terminal for the shuttle. I waited outside for 30 minutes and called the hotel and waited another 30 minutes. I was told by the other Holiday Inn driver to "be more attentive". When I finally got someone at the hotel they told me it was every 45 minutes (no one told me this before). Finally, I got the shuttle and arrived to the hotel more than 1 hr after arriving. If I'd know this I would have taken a lyft/uber. Then when I picked up my company car there was an additional $25 per day. The assistant manager was great. But it is clear that staffing isn't sufficient in the evening to cover check-in's and phone and that the shuttle service is not client service oriented and a promoted benefit that in fact is no benefit at all. I would recommend you either do away with the shuttle or get a driver on staff to support the night shift.
I'll be staying at the Dylan in the future where they don't charge for my car and underpromise and over deliver.
Comment from Hotel Management
2 May 2024 by Moustafa Blaih, Hotel Management
Dear Tara,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We sincerely apologize for any inconvenience you experienced with our complimentary shuttle Service. it is very reliable in the majority of the time. I have shared your valuable comments with our Shuttle company to make sure that your incident was an isolated occurrence.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.
by A verified traveler
Posted 3 Apr 2024
It’s in the convenient location.
Comment from Hotel Management
4 Apr 2024 by Moustafa Blaih, Hotel Management
Dear Minh Dieu,Thank you for taking the time to tell us about your experience at Holiday Inn Express SAN FRANCISCO-AIRPORT SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
2 Apr 2024 by Moustafa Blaih, Hotel Management
Dear Dan,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. Please come back and see us again when your travel brings you back to our area.
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Moustafa Blaih, Hotel Management
Dear Shailesh,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. Please come back and see us again when your travel brings you back to our area.
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
29 Mar 2024 by Moustafa Blaih, Hotel Management
Dear Maria P,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Would you kindly provide me with the reasoning behind your scoring.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.
