Fairfield Inn & Suites by Marriott San Francisco Airport Reviews

Thank you for staying with us at Fairfield Inn & Suites SFO and giving us a positive review, Hemant! We appreciate that you have taken the time to let us know how you perceived our accommodation, and we are pleased to hear you found our hotel a suitable choice for a stay near the airport. We hope that your stay was comfortable and that our great location added to the convenience of your trip. Please do let us know if there is anything we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to having you back soon for another pleasant stay during your next trip to the area. Thank you for choosing us. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Deepa, Thank you for giving us a positive review of our hotel. It was our pleasure to host you at Fairfield Inn & Suites SFO, and we are delighted to hear you found our property to be a good value for the price. We always strive to deliver a superior experience at a fair price, and we are happy to see that reflected in your experience. If there's anything else we can do to make your next experience even more enjoyable, please don't hesitate to let us know. We appreciate your choice to stay with us on this journey and hope to see you again soon. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Hello Connie, Thank you for your review. We appreciate your feedback and are truly sorry to hear you had such challenges during your stay. We strive to provide excellent value for the quality of service and experience we offer, and we deeply regret your displeasure with our facilities and room service. We understand the importance of maintaining a fresh look and feel for our property; we are happy to announce we are at the beginning stages of a major renovation and have already begun some of our planned improvement projects. That said, your comments about dust and dirt are concerning and do not reflect the high cleanliness and maintenance standards we hold ourselves to. We thank you for bringing these matters to our attention and assure you that we do not take them lightly. We are addressing your concerns about the elevator, hallway carpet, door, etc., with the relevant team so they are rectified immediately.Kindly note that our housekeeping is tailored to your comfort, and daily housekeeping services are available upon request. If you'd like more frequent housekeeping than the scheduled cleaning or a change of linens, towels, toiletries, etc., you can always request this at the front desk. Nonetheless, we apologize for your disappointment with the lack of maid service and have forwarded your comments to our dedicated management team for review. About the noise issue, our front desk is always available to promptly address such concerns and make your stay as comfortable as possible, so please don't hesitate to contact our team for assistance if you encounter such disturbances on a future visit.Thank you for your feedback. We are committed to continuous improvements, and your insights are valuable. We hope to have another opportunity to serve you better and provide you with the top-notch stay you deserve and expect.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Maria, Thank you for choosing Fairfield Inn & Suites SFO for your recent stay in Millbrae and for giving us a 5-star rating. We are grateful for your business and your feedback. At our hotel, we hold ourselves to high standards of hospitality and service, and we are happy to hear that our front desk team left a positive impression on you with their excellence in customer service. We thank you for your kind words for our staff members, and we will make sure our front desk personnel are aware of your appreciation for their hospitality, especially our morning shift desk member. We apologize if the hotel's proximity to the Millbrae station caused you some inconvenience. While this aspect of our hotel location makes transport to and from the property very convenient for guests, we understand that noise can be a concern. We appreciate you telling us that the noise subsided after 9:30 pm, and we hope you were able to enjoy a restful night. For future stays, we can consider placing you on a quieter side of the hotel building to make your stay as comfortable as possible. Please make that request when booking your next reservation; we will try our best to accommodate it. We trust that everything else was to your satisfaction, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear guest, We appreciate you choosing our hotel for your recent stay and are disappointed that your stay was not up to our high standards. We strive to provide the best services to our guests and exceed our guests' expectations of comfort, convenience, and quality accommodations/amenities; we are truly sorry we fell short in this instance. At our hotel, we take guest feedback very seriously and act upon it, which has allowed us to offer top-notch stays to many of our guests. Please rest assured that we have noted all your concerns and shared them with the relevant teams to ensure that the issues you've highlighted are rectified promptly. We will also use this experience as a training tool to facilitate superior guest experiences with consistent customer service from our team. Thank you for bringing these matters to our attention. We apologize for any inconvenience caused and assure you that we are committed to providing exceptional service and a comfortable and hospitable stay to our guests. We hope you'll give us another chance to make amends and win back your trust by hosting you with our signature hospitality. Thank you for your business and your feedback. We are grateful for both.Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear guest, Thank you for your recent stay at Fairfield Inn & Suites SFO and your positive rating of our hotel. We are glad you had a satisfying stay with us and appreciated our hotel's convenient location near the airport. We strive to exceed our guests' expectations and would like to know how we can make your next stay with us even more enjoyable. Your insights are invaluable in helping us enhance our product/service. We hope to have the opportunity to host you again and look forward to sharing a 5-star experience with you during your next visit. Thank you for choosing us. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, Thank you so much for your 5-star rating! We appreciate your choice to stay with us and are delighted you enjoyed your stay at Fairfield Inn & Suites SFO in Millbrae. Your satisfaction is our top priority, and we are thrilled we hit the mark for you. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing us. Safe travels!Kind Regards,Fairfield Inn & Suites SFOGuest Experience Team