Ratings based on 995 Verified Reviews
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chicago
Posted 2 Apr 2020
I was able to get a lot of work done here using the WiFi. It’s super close a nice little park where I was able to workout, get good coffee, plus the Jewish bagelry near was excellent. There’s a small burger joint connected to the hotel, which was convenient for burgers, beer, and big salads.
Comment from Hotel Management
8 Apr 2020 by Guest Experience Team, Hotel Management
Hey Ian, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating and comments - thank you very much. We are glad that our WiFi facilitated your work, and it's nice to read that our location suited you. We also hope your stay was comfortable, and everything was in order. Thank you for choosing to stay with us. It was a pleasure to host you, and we look forward to having you back many more times in the future.
Kind regards,
Guest Experience Team
by A verified traveler
Great location!
Posted 15 Mar 2020 on HotelsI stayed here 3 nights to attend performances at the War Memorial Opera House, but the performances were canceled due to coronavirus. The neighborhood has great restaurants. Staff were friendly and helpful; however, the TV never worked for me, even after a staff member came to tend to it. Most of the other people staying there in March 2020 were French.
Comment from Hotel Management
15 Mar 2020 by James, Hotel Management
Hello, thank you for your very kind review. I am very sorry the TV would not work properly. Almost always we are able to remedy any TV issues. As a last resort we would offer a guest to move to a room with a working TV although we realize this can be an inconvenience.
by A verified traveler
Posted 14 Mar 2020 on Hotels
Comment from Hotel Management
14 Mar 2020 by James, Hotel Management
Thank you very much!
by A verified traveler
Posted 8 Mar 2020 on Hotels
Comment from Hotel Management
8 Mar 2020 by James, Hotel Management
Thank you!
by A verified traveler
Pleasantly Surprised
Posted 8 Mar 2020 on HotelsI was plesantly surprised by this place. It is an old building, but it has been spruced up both inside and out. The room was clean and updated. Staff was great. It was generally quiet and I slept well in a comfy bed. I expected it to be a little scary at night, but it was not. The continental breakfast was typical (though the coffee wasn't the best). I liked that the parking was included (rare in SF). We were able to walk to Market Street, Orpheum Theater, City Hall, etc. The only downside was the room was so small it was difficult to manuever around each other (perhaps due to the King size bed). I would stay here again but choose a Queen size to give more room.
Comment from Hotel Management
8 Mar 2020 by James, Hotel Management
Thank you very much! Glad you enjoyed your stay!
by A verified traveler
Posted 8 Mar 2020 on Hotels
Comment from Hotel Management
8 Mar 2020 by James, Hotel Management
Thank you very much!
by A verified traveler from New York
Posted 7 Mar 2020
Rooms very clean .. staff very professional..
next door burger place excellent
10 min walk very good Thai restaurant
Comment from Hotel Management
8 Mar 2020 by James, Hotel Management
Thank you!
by A verified traveler
No complaints
Posted 5 Mar 2020 on HotelsBy the outside you may be thinking twice about where you booked, but open the door and you’ll be pleased you did. The room was very clean, a/c worked, bed was very comfortable and staff was friendly.
Comment from Hotel Management
8 Mar 2020 by James, Hotel Management
Thank you!
by A verified traveler from Chicago area
Posted 27 Feb 2020 on Orbitz
Room and facility, while clean, need maintenance. Door had a gap around it big enough to see through and bathroom caulk/grout had gaps. Shower head needed fixing.
Comment from Hotel Management
27 Feb 2020 by James, Hotel Management
Thank you for bringing these issues to our attention. We will address them directly.
by A verified traveler
Posted 21 Feb 2020 on Hotels
