Ratings based on 997 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 19 May 2024
We arrived early & was provided with our room after a short wait. The elevator was a Godsend since we were on the 3rd floor. They provided an excellent free breakfast. The TV was already setup to utilize the digital optical audio receptor for my bluetooth that works with my hearing aids so I could hear the TV. They had very nice smoking areas with seating. The room was very large and clean. The location was very convenient to the airport & restaurants.
by A verified traveler from CLERMONT
Posted 14 May 2024
by A verified traveler
Posted 24 Mar 2024
Nice place,clean,quiet,friendly staff,very good breakfast. Very convenient to travel to travel to downtown san francisco in less than 30 minutes via Caltrain across the hotel. The only bad thing i can mention is the no airport shuttle service but it will cost you about 25 dollars huber/lyft. I will stay there again.
Comment from Hotel Management
4 Apr 2024 by Toloa, Hotel Management
Dear Miguel,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay with us and found our hotel to be clean, quiet, and with friendly staff. We're also glad that you appreciated our convenient location, especially with easy access to downtown San Francisco via Caltrain.Regarding your feedback about the airport shuttle service, we apologize for any inconvenience this may have caused. We do offer a limited shuttle service during specific hours, as you mentioned, and we'll ensure to communicate this information more clearly to our guests in the future.We appreciate your understanding and look forward to welcoming you back on your next visit to the area. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels!Sincerely,Toloa - Guest Service Manager
by A verified traveler
Posted 5 Mar 2024
everyone is nice and helpful
Comment from Hotel Management
6 Mar 2024 by Toloa, Hotel Management
Dear Henry,Thank you for taking the time to share your feedback with us on Expedia. We're thrilled to hear that you found our team to be nice and helpful during your stay. Providing excellent service is our top priority, and it's wonderful to know that our efforts made a positive impact on your experience.We're committed to continuously improving, so if you have any additional comments or suggestions on how we can enhance your future visits, please feel free to share them. We appreciate your patronage and look forward to welcoming you back in the future.
by A verified traveler
Posted 7 Feb 2024
The facility is old and not feeling well.
Comment from Hotel Management
4 Mar 2024 by TT, Hotel Management
Dear Donglin,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are grateful for your 4-star rating.We apologize for any inconvenience you may have experienced during your stay. We understand that the facility's age may have impacted your overall impression. Please be assured that we take your comments seriously, and we are actively working on addressing any concerns to enhance the guest experience.Your insights are valuable to us, and we hope to have the opportunity to welcome you back in the future, providing an improved and more enjoyable stay.Thank you again for choosing us and for sharing your thoughts.
by A verified traveler
Posted 14 Dec 2023
Consider booking a room elsewhere. Despite appearing more budget-friendly than neighboring options, my experience was marred by unforeseen expenses. After prepaying for a three-day stay through Expedia, I was surprised to discover an additional charge of $125 labeled as "parking and fees," and to make matters worse, I was not provided with a receipt.
The first night revealed a shower drainage issue, fortunately resolved promptly by sending someone with a bottle of drain cleaner and a rag. Uneven stairs with some looseness raised safety concerns. While exploring, I noticed potential structural damage to the building.
Adding to the discomfort, the presence of questionable individuals on the premises left us feeling unsafe. In light of these issues, I strongly advise against choosing this location for your stay.
On the first night, I encountered a drainage issue in the shower, which fortunately was addressed promptly after reporting it. The maintenance staff used a bottle of drain cleaner and a rag to fix the problem. Additionally, I noticed that the stairs were uneven, with some being loose. While exploring the premises, I observed what seemed like potential structural damage to the building.
This experience has left me concerned about the overall quality and transparency of the accommodations.
Comment from Hotel Management
6 Mar 2024 by Toloa, Hotel Management
Thank you for taking the time to share your feedback from your stay in December 2023. We appreciate your observations, and we want to assure you that we take them seriously. Your concerns about certain aspects of your stay are important to us, and we have taken immediate action to address them.We value your feedback and are committed to continuous improvement.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience in the future.
by A verified traveler from Bayside
Posted 28 Nov 2023
Great handicapped room.
Comment from Hotel Management
6 Mar 2024 by Toloa, Hotel Management
Dear Abigail,Thank you for sharing your positive feedback on Expedia. We're delighted to hear that you had a great experience with our handicapped room. Providing comfortable and accessible accommodations is a top priority for us, and we're pleased that it met your expectations.If you have any further comments or suggestions on how we can enhance your experience or that of other guests, please don't hesitate to let us know. We appreciate your valuable feedback and look forward to welcoming you back in the future.
by A verified traveler
Posted 26 Nov 2023 on Travelocity
All of the staff was very helpful, friendly, knowledgeable, and courteous. House keeping excellent. I would recommend. Keep in mind any day can be an off day, wherever you are. Your experience might not be like mind, but I hope it will be.
Comment from Hotel Management
6 Mar 2024 by Toloa, Hotel Management
Dear Sherree,Thank you for taking the time to share your positive experience. We're thrilled to hear that our staff's helpfulness, friendliness, knowledge, and courtesy, along with excellent housekeeping, contributed to a memorable stay for you. Your recommendation means a lot to us.We appreciate your understanding that any day can have its challenges, and we strive to consistently provide exceptional service. Your kind words motivate us to continue delivering outstanding experiences. We look forward to the pleasure of hosting you again in the future.
by A verified traveler
Posted 14 Nov 2023 on Hotels
