Ratings based on 974 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Very loud, you can hear everything from the street, elevator, housekeeping talking on the hallway. I couldn’t sleep at all for the two nights we stayed here. The hotel was recently renovated but this is not a 4-star hotel in my opinion.
by A verified traveler
Posted 18 May 2024
Great propertyy
by A verified traveler
Posted 15 May 2024
It was a basic hotel. Clean, right on the trolly route and lots of great places to eat around. Room was small, and no view - bar at top had great view but service was lacking and it was overpriced.
by A verified traveler
Posted 13 May 2024
Great old hotel.
by A verified traveler
Posted 12 May 2024
Loved the stay. It was unfortunate our room didn’t have a microwave
Comment from Hotel Management
13 May 2024 by Diane, Hotel Management
First, thank you for choosing The Beacon Grand for your lodging destination. We know you have many options when visiting the San Francisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to leave a review as we value your feedback and will use it to improve our services. Thank you again for allowing us to host your stay. Whenever your travels bring you back to San Francisco please contact us and we will make sure you get a room with a view of our beautiful city. Diane ElledgeGuest Services Manager
by A verified traveler
Posted 9 May 2024
Good location
Great hotel but very expensive breakfast
Comment from Hotel Management
11 May 2024 by Diane, Hotel Management
First, thank you for choosing the Beacon Grand for your lodging destination as we know you have many options when visiting San Francisco. I'm truly sorry your experience wasn't what you expected. If you would like to discuss any issues you incountered while staying with us I would be happy to speak with you. Thank you for taking the time to leave your feedback as we will use it to improve our services. If your travels ever bring you back to San Francisco I hope you would give us an opportunity to regain your trust and stay with us again. Diane ElledgeGuest Services Manager
by A verified traveler from Prescott Valley
Posted 29 Apr 2024
Excellent customer service and nice rooms.
Comment from Hotel Management
30 Apr 2024 by Beacon Grand Team, Hotel Management
We are so happy you enjoyed your stay with us! Thank you for the feedback. We hope you will stay with us again soon when you visit San Francisco.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Diane, Hotel Management
First, thank you for choosing the Beacon Grand for your lodging destination as we know you have many options when visiting San Francisco. I'm truly sorry your experience wasn't what you expected. If you would like to discuss any issues you incountered while staying with us I would be happy to speak with you. Thank you for taking the time to leave your feedback as we will use it to improve our services. If your travels ever bring you back to San Francisco I hope you would give us an opportunity to regain your trust and stay with us again. Diane ElledgeGuest Services Manager
by A verified traveler
Posted 29 Apr 2024
Great
Comment from Hotel Management
30 Apr 2024 by Beacon Grand Team, Hotel Management
We are so happy you enjoyed your stay with us! We hope you will stay with us again soon when you visit San Francisco.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Diane, Hotel Management
First, thank you for choosing the Beacon Grand for your lodging destination. We know you have many options when visiting the San Fransisco Bay Area. We are so happy your experience with us was everything you expected. Thank you for taking the time to share your experience with us. We value your feedback as we can use it to improve our services. Thank you again for allowing us to host your stay with us. We look forward to seeing you again in the near future.Diane ElledgeGuest Services Manager
