Ratings based on 945 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
One of the better hotels I've stayed in. Very friendly, helpful, & informative staff working while I was there. Area has food stores within a 10 minute walking distance. I wish my hotel room would've had a fridge. Other than that one problem, no issues at all.
Comment from Hotel Management
7 Jun 2024 by Hotel Management, Hotel Management
Thank you for taking the time to review the BEI, Jonathan. We are truly pleased that you enjoyed your experience with us and hope to welcome you back soon!
by A verified traveler
Posted 6 Jun 2024
by A verified traveler
Posted 6 Jun 2024
Pictures and descriptions showed there was a restaurant and bar and we were told that neither was unavailable.
Comment from Hotel Management
6 Jun 2024 by Hotel Management, Hotel Management
Greetings Robert, thank you for taking the time to leave feedback on your stay. I am very sorry to hear you did not enjoy your stay. This is not typical experience our guests report, and I apologize your stay felt short. I do hope we see you again in the future for a better experience. Safe travels!
by A verified traveler
Posted 4 Jun 2024
One huge thing to note about this property is that they put a hold on your account for 150 a night. In case you damage anything. This is not noted anywhere when booking it went from 451 to 751 when we checked in. They barely have any amenities. There is no view or food. It’s very limited I wouldn’t stay there again
Comment from Hotel Management
6 Jun 2024 by Hotel Management, Hotel Management
Greetings Johvana, thank you for taking the time to leave feedback on your stay. I am very sorry to hear you did not enjoy your stay. This is not typical experience our guests report, and I apologize your stay felt short. I do hope we see you again in the future for a better experience. Safe travels!
by A verified traveler
Posted 2 Jun 2024
The room was reasonably clean when compared to other variant expensive hotels. The hallway carpet was either dirty or desperately needed replaced. In general, the entire place had a very worn down field. The neighborhood is rough, but San Francisco is what San Francisco is.
Comment from Hotel Management
6 Jun 2024 by Hotel Management, Hotel Management
Greetings Greg,Thank you for taking the time to leave feedback on your stay. This is not typical experience our guests report, and I apologize your stay felt short. I do hope we see you again in the future for a better experience. Safe travels!
by A verified traveler from Miami
Posted 2 Jun 2024
Excelente
Comment from Hotel Management
6 Jun 2024 by Hotel Management, Hotel Management
Gracias por su visita!
by A verified traveler
Posted 27 May 2024
El único problema fue que me cobraron más de lo pactado en el resort, cuando yo ya había pagado el parking
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
We are so pleased that you enjoyed your experience with us! We appreciate you taking the time to review the BEI Hotel and will share your feedback with our staff. We hope you'll stay with us again when next in San Francisco
by A verified traveler
Posted 27 May 2024
Did not have all the amenities they claim to have online. The bar was closed and there’s was no dining in the hotel. I also had got double charged for the deposit. Very inconvenient and not a good experience, will not be back there.
Comment from Hotel Management
27 May 2024 by ~ Dorian, Hotel Management
Arlene, I sincerely apologize that you did not enjoy your stay at the BEI. We appreciate your feedback and will use it to ensure that we continuously improve our guests' experience. I am truly sorry that your stay fell short of our standards and genuinely hope that you'll give us another opportunity to better serve you when next you visit San Francisco..
by A verified traveler
Posted 26 May 2024
Dated rooms. Just fine for a quick trip.
Comment from Hotel Management
27 May 2024 by ~ Dorian, Hotel Management
Dawn, we appreciate you taking the time to review the BEI Hotel. We strive to provide a memorable stay and appreciate your feedback to ensure that we continuously improve our guests' experience. We apologize that your stay fell short of our standards and sincerely hope that you'll give us another opportunity to better serve you when next you visit San Francisco..
by A verified traveler
Posted 24 May 2024
Convince clean
Comment from Hotel Management
27 May 2024 by ~ Dorian, Hotel Management
Thank you for taking the time to review the BEI Hotel. We are pleased you found our property convenient and clean. We hope to welcome you back when next you visit San Francisco.
