Ratings based on 216 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
What we loved:
- Stylish and modern design
- Overall hotel vibe
- Great amenities in the room
What we didn't like:
- No buffet breakfast option
- The minibar in our room had some dust on the items
- Bar was out of my fav beer
by A verified traveler
Posted 28 May 2024
Love love this hotel, it is in a great location, the service is great, the people in concierge were so helpful, they have a nice restaurant with a nice patio for breakfast, we just have positive things to say about the 1 Hotel.
by A verified traveler
Posted 28 May 2024
Satisfied
by A verified traveler
Posted 26 May 2024
The aesthetic is amazing, the decor and the service is impeccable. The staff varied in certain interactions I had. As someone who doesn't like to bother people, I found some staff to be extremely helpful whereas 2 seemed to be extremely snarky and rude. It was a wonderful stay in the areas of cleanliness, ambiance, and overall service. I found the stay to be very enjoyable and would highly recommend 1 Hotel's service to anyone that is interested in staying. The spa however was beyond expensive for the window of time allowed for services. There are 5 star spas that charge less than this one, the view is nice from the rooftop, however you will be spending up to 300 dollars for a 50 minute massage which isn't all that common at most places. Overall, 8.5/10 stay.
by A verified traveler
Posted 25 May 2024
The hotel
Is great friendly staff and the rooms are beautiful and equipped with everything needed
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 24 May 2024
Lovely, knowledgeable, friendly personnel. The hotel itself is Quite special. All in all as close to perfect as can be in this imperfect world.
by A verified traveler
Posted 8 May 2024
Loved the hospitality of the staff.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
4 May 2024 by Shawna Boyd, Hotel Management
Good Afternoon,Thank you for sharing your feedback with us. I am disappointed that your visit did not meet expectations and I would like the opportunity to speak to you further. You may reach me directly at shawna.boyd@1hotels.com and I look forward to speaking with you.Warm Regards,Shawna BoydDirector of Front Office
by A verified traveler
Posted 28 Apr 2024
Excellent
Comment from Hotel Management
4 May 2024 by Shawna B, Hotel Management
Good Afternoon, Thank you for sharing your positive review with us! We are so delighted that you enjoyed your stay, and we hope to welcome you back again soon. Warm Regards,Shawna BoydDirector of Front Office
