Ratings based on 983 Verified Reviews
3.0 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The mattress was lumpy, there was no lid on the toilet tank, the floor was dirty and needed mopping, there was a spider in the toilet bowl.
by A verified traveler
Posted 1 Jun 2024
Pillows smelled like sweat, there was hair all over our bed and towels. I had to lay on my blanket that I brought from home. Our room was probably a suite at one point because there was a door in our room to another room that you can almost see through the crack but they put a side table infront of it. Everytime the guy next door would talk I thought he was in our room. It wreaked of bug spray we had to air out the room and use air freshener. But I guess you get what you pay for…
Comment from Hotel Management
1 Jun 2024 by ., Hotel Management
Thanks for choosing us for your recent visit. We are genuinely sorry for the experience you had with our staff. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve going forward. We have shared your concerns with the appropriate individuals and taken proper action. We are also sorry for the mistakes made when servicing your room. We take our guest’s feedback seriously, and we will take the appropriate action to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us in the future; we would welcome another opportunity to make your stay exceptional.
by A verified traveler
Posted 1 Jun 2024
No room service unless you have pay for parking lot and the rooms are not very clean.
Breakfast to late for people star working early.
Comment from Hotel Management
1 Jun 2024 by ., Hotel Management
Thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately to the management as we are committed to enhancing our services on all levels.
by A verified traveler
Posted 28 May 2024
Oven is not working, not that great for the price charging
Comment from Hotel Management
28 May 2024 by ., Hotel Management
Thanks for choosing us for your recent visit. And we appreciate your feedback. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve going forward. We don't have oven in our hotel, we only have microwaves and they all are in good working condition. We would welcome another opportunity to make your stay exceptional.
by A verified traveler
Posted 28 May 2024
I had my reservation made a month in advance only to arrive and be turned away, I was told the room I requested (accessible) was occupied. The young man at the front desk did not care to assist at all. I traveled 6 hrs with my 85 yr old mother and this happened. Never again!!!
Comment from Hotel Management
29 May 2024 by ., Hotel Management
Thanks for choosing us for your recent visit. And we appreciate your feedback. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve going forward.We investigate to this and found out that the reservation was for regular room.Again, We appreciate guest bringing it to our attention so that we can make the necessary improvements to enhance the overall guest experience. We would welcome another opportunity to make your stay exceptional.
by A verified traveler
Posted 27 May 2024
The room,the ,The Ac ,not clean
Comment from Hotel Management
28 May 2024 by ., Hotel Management
Thanks for choosing us for your recent visit. We are genuinely sorry for the experience you had with our staff. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve going forward. We have shared your concerns with the appropriate individuals and taken proper action. We are also sorry for the mistakes made when servicing your room. We take our guest’s feedback seriously, and we will take the appropriate action to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us in the future; we would welcome another opportunity to make your stay exceptional.
by A verified traveler
Posted 27 May 2024
Not worth it
Comment from Hotel Management
28 May 2024 by ., Hotel Management
Thanks for choosing us for your recent visit. We are genuinely sorry for the experience you had with our staff. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve going forward. We have shared your concerns with the appropriate individuals and taken proper action. We are also sorry for the mistakes made when servicing your room. We take our guest’s feedback seriously, and we will take the appropriate action to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us in the future; we would welcome another opportunity to make your stay exceptional.
by A verified traveler
Posted 20 May 2024
Towels and bed sheet had stains all over them. Door wouldn’t close properly (you can hear the wind come in the room)
Comment from Hotel Management
21 May 2024 by ., Hotel Management
"I'm truly sorry to hear about your experience with our services. This certainly isn't the level of service we strive to provide. Your feedback is invaluable to us as it helps us identify areas for improvement. Rest assured, we're taking immediate steps to address this issue and ensure that such incidents don't occur in the future. We genuinely appreciate your patience and understanding."
by A verified traveler
Posted 15 May 2024
Very friendly service
Comment from Hotel Management
15 May 2024 by ., Hotel Management
Thankyou for staying with us!
by A verified traveler from Redmond
Posted 14 May 2024
There were no towels in the room, and room service didn't bring the towels even after more than 1 hour, in-spite of multiple reminders. The shower was like dripping water and no pressure. The sink was clogging if kept the faucet open for little longer. Staff was not understanding english and very unhelpful. Will never stay in this hotel again and will ask my friends also to stay away.
Comment from Hotel Management
15 May 2024 by ., Hotel Management
We sincerely apologize for any inconvenience or dissatisfaction you experienced during your recent stay with us. Your comfort and satisfaction are our top priorities, and we regret falling short of meeting your expectations. Please know that we are committed to addressing the issues you encountered and ensuring a better experience for you in the future.
