Ratings based on 2,168 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
There was noises on my last night
by A verified traveler
Posted 28 May 2024
The only reason I’m giving it a 4 overall of 5 is due to the parking situation on 05/25. Seems the place had 2 events going on and I was unable to park in the hotel, even though I paid for valet parking at check in. What an inconvenience, but the staff was friendly and showed empathy towards the situation.
Comment from Hotel Management
28 May 2024 by Sean Clancy, Hotel Management
Hi Steven, thank you for taking the time to leave a review regarding your stay. We are pleased to hear that you enjoyed your visit and experienced exceptional guest service. We understand your frustration and will be taking this feedback into consideration for the future. It was a pleasure to have you as a guest and we look forward to welcoming you back to San Diego soon.
by A verified traveler
Posted 28 May 2024
There were no shampoos & conditioner in the room. They put us in the bay building. Terrible place to stay. Staffs in the front desk are unfriendly. Walked from the nain building to the Bay building. Waitress Angeli is nice however. Will not return.
Comment from Hotel Management
28 May 2024 by Sean Clancy, Hotel Management
Hi Beverly, thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention. Please do not hesitate to reach out to the Front Desk if you have any additional questions or concerns. We hope to regain your trust and welcome you back to San Diego in the future by providing an exceptional guest experience.
by A verified traveler
Posted 28 May 2024
Overall, the room was very clean and stocked. Room service was good and quick. The view from our room was nice. The room was also very spacious. The bed was comfortable as well.
The only things that we did see that we didn’t like were crack lines in the sink and bubbling in the ceiling of the shower.
Comment from Hotel Management
28 May 2024 by Sean Clancy, Hotel Management
Hi Herlinda, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed our newly renovated guest rooms and experienced exceptional guest service. We greatly appreciate your feedback and look forward to welcoming you back to San Diego in the future.
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 28 May 2024
We didn’t get what we pay for in terms of the room, they gave us what they have available at the time not what we choose.
Comment from Hotel Management
28 May 2024 by Sean Clancy, Hotel Management
Hi Mercedes, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We hope to regain your trust and welcome you back to San Diego soon by providing an exceptional guest experience.
by A verified traveler
Posted 27 May 2024
Price was too high. Parking was too high that i had to return my rental car
Comment from Hotel Management
28 May 2024 by Sean Clancy, Hotel Management
Hi Ismail, thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention. It was a pleasure to have you as a guest and we hope to welcome you back to San Diego in the future.
by A verified traveler
Posted 27 May 2024
From the moment of check -in we were absolutely delighted.
Layla, Reception Front Desk,
We were not able to access the amenities needed for my 95 year old mother’s Handicapped needs, Via Expedia! She assisted out family with accommodations for her needs.
This made our vacation even better.
Then the Pool area Edwin “The Hat Man” was very accommodating as well.
Are stay was very nice and welcoming.
At the end of our stay Paul,The Bellman was fantastic.We went back in to thank Layla, she was not present, So Amber broke down our billing information.
And she was very nice and Helpful as well .
We will absolutely be coming back to stay.
Thank you Sheraton San Diego
Comment from Hotel Management
28 May 2024 by Sean Clancy, Hotel Management
Hi Katherine, thank you for taking the time to leave a review. We are pleased to hear that Layla, Edwin, Paul, and Amber were able to provide you with exceptional guest service and accommodate every need. We greatly appreciate your positive feedback and look forward to welcoming you back to San Diego in the future. It was a pleasure to have you as a guest.
by A verified traveler
Posted 27 May 2024
The morning breakfast was really time saving and convenient
Comment from Hotel Management
27 May 2024 by Iris Chen, Hotel Management
Hello Efran,Thank you so much for your review! We are happy to hear that you enjoyed our breakfast service. We look forward to welcoming you back soon!
by A verified traveler
Posted 27 May 2024
We booked the Sheraton Hotel Marina tower with a king size bed on May 25 to May 27. We arrived at around 630pm to check in. We were told that there was no parking spaces and we had a dinner reservation somewhere so we decided to go dinner and come back later to check in. After dinner, we went to the Marina tower to check in at 930pm. There was no parking space so we just wait in the parking area for 30 mins for parking spaces. We finally got one and went inside to check in. The staff told us that the hotel was overbooked so they had to sent us to Bay tower and they told us that they upgraded our room to higher floor and King size bed in the Bay tower. They told us that we could move our car to Bay tower but we declined because we were afraid that we would not find another space so we took a shuttle to the Bay tower. We arrived at the Bay tower and went to our room and found that there were 2 full size bed instead of a King size bed. So we went downstairs to ask the staffs at the Bay tower. The staff told us that “well since you did not book directly through the website, we cannot guarantee you a king size bed.” However, we were told that we got a king size bed in Marina tower by the staffs over there. If the hotel cannot arrange what they promised, do not ever lie to your customers. Will never book Sheraton again.
Comment from Hotel Management
27 May 2024 by Iris Chen, Hotel Management
Dear Wing Hang,We sincerely apologize for the negative experience you had during your recent stay at our hotel. We understand how frustrating it must have been to face parking issues and not receive the room you were promised.We regret the inconvenience caused by the parking situation and the room assignment at the Bay Tower. We understand your disappointment with the lack of communication and the contradictory information you received from our staff regarding the room type.We are taking your feedback seriously and will address these issues with our team to prevent similar occurrences in the future. Our goal is to provide all our guests with the best possible experience, and we deeply regret that we fall short on meeting your expectations.Should you need any further assistance, please do not hesitate to contact us directly. We value your feedback and would appreciate the opportunity to restore your faith in our services.Thank you for bringing this to our attention, and we hope to have the chance to make things right.Sincerely,Sheraton San Diego Hotel & Marina
