Ratings based on 1,571 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Toms River
Posted 6 Jun 2024
The television and air conditioner didn’t work my whole four days there I left messages at the front desk. No one came up to fix it. No one came up to repair them. Very disappointed look like there’s a bunch of friends hanging out behind the front desk with the front desk attendant.
by A verified traveler
Posted 4 Jun 2024
Excellent location, lots of dining options just wish they offered Kingsize beds I’m 6-4” and my legs kinda hang of a queen bed
Comment from Hotel Management
4 Jun 2024 by la pensione hotel, Hotel Management
Thank you for taking the time to leave a review, we appreciate your feedback
by A verified traveler
Posted 3 Jun 2024
Great location if you’re looking for a lot of fun. If you’re looking for peace and quiet this location is not for you. Great location great staff!!
Comment from Hotel Management
4 Jun 2024 by la pensione hotel, Hotel Management
Thank you for taking the time to leave a review, we appreciate your feedback
by A verified traveler from Heber
Posted 3 Jun 2024
Room wasn’t cleaned properly, I found used ear plugs and wrappers by the bed, their was hair in the restroom and it just looked like there was really no effort put into cleaning the room. Dusty.
Comment from Hotel Management
4 Jun 2024 by la pensione hotel, Hotel Management
We are sorry to hear about the issues you had regarding the cleanliness of your room. We will be sure to address these issues with our staff to ensure we maintain higher quality. Thank you for your feedback, and we appreciate you taking the time to leave a review
by A verified traveler from Reseda
Posted 2 Jun 2024
Basic small rooms and smells like strong usage of bleach
Comment from Hotel Management
4 Jun 2024 by la pensione hotel, Hotel Management
Thank you for taking the time to leave a review, we appreciate your feedback
by A verified traveler
Posted 2 Jun 2024
What I loved about La Pensione Hotel, where the views! Amazing !! Also, loved that it is in the heart of Little Italy. The Hotel itself was so beautiful, historically beautiful. Loved the architecture of the building inside and out. Another thing I loved, is that it has a coffee shop and a pizzeria on the premises. Also a very relaxing and cute outside Patio. Beautiful. The only thing, I wasn’t to keen about, was the way I was treated checking in, being my first time there. The female receptionist could have been more hospitable and less confrontational, especially about the handicapped parking. In which I had to quickly let her know I had a placard and would never park in the handicapped parking without one. I couldn’t believe I was being questioned, furthermore insinuating I didn’t have one. I had to defend myself over my handicap placard/parking; and the look she gave us was not a nice one. Not only that, she still told me if it wasn’t visible in the car it would be towed. Unbelievable! I felt very insulted. I was dreading checking out. However, on my way to check out, as soon as I walked out of the elevator, I took a big sigh of relief, when I saw it wasn’t the girl who checked me in; it was a gentleman, he was outstanding! So, besides the check in, everything else was fabulous!!
Comment from Hotel Management
4 Jun 2024 by la pensione hotel, Hotel Management
Thank you for leaving a review. First we are happy you were able to enjoy your stay and your time in the little Italy neighborhood. We apologize about the unfortunate interaction you had with one of our staff, and we will be sure to address these issues and get these resolved.
by A verified traveler
Posted 1 Jun 2024
This property was right on the corner of Little Italy. You could literally walk to anything you wanted…..pub, restaurant, shopping….. it was great! The food was amazing but I love Italian food anyway. The gelato was handmade at two places within a block of the hotel. The staff was over the top friendly and helpful. They suggested places to go eat. They even helped up print out our check-in airplane tickets so we didn’t have to wait in line at the airport. There was even a HUGE farmers market the weekend we were there. I mean huge and literally right outside of the hotel front doors. It went on for blocks!!!! I was in heaven! There were only 2 things that were ….. well minor negatives. The really stinky homeless guys that were outside. You could smell them a block away. Gag but the hotel couldn’t do anything about that. Second was the parking issue. The rental car company gave us a Highlander but they wouldn’t let us park it in the hotel parking garage. They said it was too big…. However according to the size restrictions printed on the gate, it would have been fine. They made us use a public parking lot across the street BUT many times there were no open spots so we had to park about 3 blocks away. My guy has a rod in his leg so walking that far was an issue. I wasn’t real happy about that because I had asked about parking before we ever booked it. Other than that……it was great.
Comment from Hotel Management
1 Jun 2024 by la pensione hotel, Hotel Management
We really appreciate you taking the time to leave a review, and are grateful you were able to enjoy your time here in little Italy and at the hotel!
by A verified traveler
Posted 30 May 2024
This hotel was great for our 2 day stay.
Comment from Hotel Management
30 May 2024 by la pensione hotel, Hotel Management
Thank you for your review, we are glad you enjoyed your stay
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by La Pensione hotel, Hotel Management
Thank you for your review, we are glad you enjoyed your stay.
by A verified traveler
Posted 28 May 2024
Amazing staff
Comment from Hotel Management
1 Jun 2024 by la pensione hotel, Hotel Management
We are glad you were able to enjoy you stay, thank you for takin the time to leave a review
