Ratings based on 980 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Was excited to try a new IHG property, however upon arrival experienced a horrendously long check in process that almost resulted in two charges. I asked what amenities were provided for our room of choice and we were assured that a refrigerator would be in the room. Upon arrival to the room, there was no refrigerator. Which we thought was no big deal but decided to contact the front desk to have the refrigerator placed into the room, we were told that it would be placed that afternoon. Then upon returning to the room that evening, there was still no refrigerator. The following morning we stopped by the front desk on the way out and questioned what was going on, and they stated that our room did not have a refrigerator included, which would have been not a problem if informed at the outset of us asking when checking in. To make matters worse, our room had hotel gifted toiletries (Cotton Balls, Q-Tips) in which the cotton ball had a blood stain. Would not stay here again. The only positive is that location to Petco Park.
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Andrew,Thank you for taking the time to provide your feedback. It is concerning to hear about the inconveniences you experienced during check-in and with the room amenities. We understand the importance of accurate information and the impact it has on your stay. Regarding the issue with the toiletries, please understand this is not indicative of our usual standards and we will investigate the issue further.We are glad you found the location convenient for visiting Petco Park. Your feedback is valuable and helps us improve our services.Thank you for sharing your thoughts.
by A verified traveler
Posted 27 May 2024
We had a great experience. Valet was included in the reservation. It was a 2 minute walk to 7 Eleven for some snacks. It was a 4 minute walk to Petco Park for a concert. It was a 8 minute walk to our dinner reservation. The hotel provided 2 waters, unlimited coffee, and credit for snacks that was included in the reservation.
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Iracema, thank you for sharing your wonderful experience at Hotel Indigo San Diego-Gaslamp Quarter. It's great to hear that you enjoyed the convenient location and the added amenities. We're looking forward to welcoming you back on your next visit to San Diego.
by A verified traveler
Posted 27 May 2024
The front desk staff was incredibly friendly.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Jaqueline, thank you for sharing your experience. Hotel Indigo San Diego-Gaslamp Quarter is thrilled to hear that our front desk team members left a positive impression. We ensure that our guests feel welcomed and valued. We're looking forward to welcoming you back!
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
Tonia, thank you for the wonderful rating! The team at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel, truly appreciates it. We're looking forward to welcoming you back for another great stay.
by A verified traveler
Posted 25 May 2024
Clean hotel loby and restaurant options. Very close to Popular areas in downtown. The appliances in the restroom were scaled over and hadn’t looked clean. They should list on their page that there is no option for self-park, as well as alerting customers ahead of time about the wait-time for valet. At time of checkout the wait-time was 45min. I learned after my cancellation time frame of a DAILY service charge on top of the room fee. This should be noted on their page. They claimed I’d get a discount for dining at the restaurants, but my receipts never stated that I did. For a quick stay (if budgeting is not a matter of concern) this is fine, 5/10
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
Skylr, thank you for sharing your thoughts. It’s great to hear that you found the hotel lobby clean and enjoyed our restaurant choices. The location is indeed very convenient for exploring downtown. Your feedback regarding the bathroom maintenance, parking information, and service charges is much appreciated. We will ensure these areas are reviewed for better clarity and guest experience. We hope for an opportunity to serve you better in the future.
by A verified traveler
Posted 25 May 2024
The staff was professional and I felt safe.
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
John, thank you for your kind words. The team at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel, is delighted to hear you felt safe and appreciated the professionalism of our colleagues. We look forward to welcoming you back soon!
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Customer Service, Hotel Management
Jennifer, thank you for your positive rating! The team at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel, is delighted to know you had an enjoyable stay. We look forward to welcoming you back in the future!
by A verified traveler
Posted 18 May 2024
Excellent hotel very clean!!!
Comment from Hotel Management
19 May 2024 by Customer Service, Hotel Management
Maria, thank you for recognizing the cleanliness at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel! We're thrilled you had an excellent stay with us. We're looking forward to welcoming you back!
by A verified traveler
Posted 13 May 2024
The property is in a great location. Updated amenities. Found a few loose hairs in the bathroom (my pet peave) but other than that quite clean.
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Amy, it's wonderful to hear that you found the location of Hotel Indigo San Diego-Gaslamp Quarter ideal and the amenities updated. We do regret any isolated issue you encountered in the bathroom that might have impacted your stay slightly and assure you that cleanliness is our top priority. Your feedback is much valued and we look forward to your next visit!
by A verified traveler
Posted 11 May 2024
Great
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Luis, it's wonderful to hear that you had a great experience at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel. We strive to offer a top-notch experience for all our guests. Do visit us again soon. We look forward to welcoming you back.
