Ratings based on 976 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Nice, clean and quiet
Comment from Hotel Management
2 Jun 2024 by Nina, Hotel Management
Hello Latanya! We're glad to hear you enjoyed your stay with us! We really appreciate you sharing your feedback with us and hope to see you again soon!
by A verified traveler from Sioux Falls
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by Nina, Hotel Management
Hi James! We're glad you enjoyed your stay with us! Thank you for sharing your feedback with us, we hope to see you again soon!
by A verified traveler from Surprise
Posted 28 May 2024
Suite smelled like a kennel for dogs. We went out and bought air fresheners.
Ants in bathrooms and coffee area.
Extra blankets and pillows inside zipped bag were filthy.
Housekeeping banged around items and would shout at each other down the hallways.
Drains in shower stunk.
Screens on window torn.
Latch on window broken off.
We were told housekeeping was only available every other day for our five day visit. We opted to make our own bed and empty our trash ourselves for entire stay.
Restaurant not open for lunch.
It’s obvious no money has been allocated for upkeep and repairs. It’s our 4th visit in 4 years, we will look elsewhere.
Comment from Hotel Management
29 May 2024 by cristian, Hotel Management
I hope this message finds you well.First and foremost, please allow me to extend my sincerest apologies for any inconvenience caused by the odor in your room and the disturbance caused by loud noises during your stay with us. Your comfort and satisfaction are of utmost importance to us, and it deeply troubles us to learn that we fell short of meeting your expectations in this regard.We understand the importance of providing a serene and pleasant environment for our guests to relax and unwind, and we deeply regret that we failed to deliver on this promise during your time with us. Rest assured, we take your feedback seriously, and we are taking immediate steps to address the issues you have raised to prevent any recurrence in the future.We are committed to providing exceptional service and ensuring that every guest experience is nothing short of perfect. Your feedback serves as a valuable tool for us to continually improve our services and facilities, and we thank you for bringing these matters to our attention.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Hilton Garden Inn Mission Valley., Hotel Management
Dear Alexandr,Thank you so much for the 5 Star review. We are thrilled to hear you enjoyed your stay with us. Your satisfaction is very important for us. We look forward to the opportunity of serving you again.Sincerely,
by A verified traveler from Radcliff
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Hilton Garden Inn Mission Valley., Hotel Management
Dear Patricia,Thank you so much for the 5 Star review. We are happy to hear you enjoyed your stay with us. We can't wait for your next visit. Thank you again for choosing us to stay.Sincerely,
by A verified traveler
Posted 20 May 2024
Homeless people living right next to the property
Comment from Hotel Management
20 May 2024 by Nina, Hotel Management
Hi Eugene! We really appreciate your feedback! Thank you for staying with us, we hope to see you again soon!
by A verified traveler
Posted 20 May 2024
Housekeeping did not tend to our room.
Comment from Hotel Management
20 May 2024 by cristian, Hotel Management
I sincerely apologize for the oversight in maintaining the cleanliness of your room during your stay. Your comfort and satisfaction are our utmost priorities, and we regret any inconvenience caused by our lapse in housekeeping standards. Rest assured, we are taking immediate measures to rectify the situation and ensure that such occurrences are avoided in the future. Thank you for bringing this to our attention, and please don't hesitate to let us know if there's anything else we can do to improve your experience.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
19 May 2024 by Nina, Hotel Management
Hello Eleanor! Thank you for sharing your feedback with us, we hope to see you again soon!
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
17 May 2024 by Hilton Garden Inn Mission Valley., Hotel Management
Dear Neal,Thank you for the 5 star review. We are happy to hear you enjoyed your stay with us. Your satisfaction is very important for us. We look forward to the opportunity of serving you again.Sincerely,
by A verified traveler
Posted 15 May 2024
The carpet is sticky. And there was pubic hairs all over the bathroom floor. Gross!
Comment from Hotel Management
16 May 2024 by cristian, Hotel Management
I am writing to extend my sincerest apologies for the inconvenience and disappointment you experienced during your recent stay with us at Hilton Garden inn. It has come to our attention that the cleanliness of your room did not meet the standards we strive to uphold, and for that, I am truly sorry.Please know that we take great pride in maintaining a clean and comfortable environment for all our guests, and it deeply concerns us to learn that we fell short of your expectations on this occasion. Rest assured, your feedback has been taken very seriously, and we are already taking steps to address the issues you encountered to prevent any recurrence in the future. Thank you for bringing this matter to our attention, and we look forward to the possibility of welcoming you back in the near future.
