Ratings based on 1,504 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Garden grove
Posted 20 May 2024
Good
Comment from Hotel Management
20 May 2024 by Danny, Hotel Management
Thank you for you feedback, We appreciate your business and the time you took to leave us a review.
by A verified traveler
Posted 17 May 2024
Hotel looks nice on the outside and the pool is beautiful BUT the rooms need to be updated. The rooms look old, especially the carpet and doors.
The bar was nice and the food in their restaurant was really good! I also loved the balcony they just need to add some chairs to sit outside.
Comment from Hotel Management
18 May 2024 by Jeff, Hotel Management
Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
by A verified traveler from Diamond Bar
Posted 15 May 2024
Dog friendly
Comment from Hotel Management
15 May 2024 by Front Desk, Hotel Management
Thank you for your review. We look forward to your next stay with us. - Hotel Management
by A verified traveler
Posted 15 May 2024
The hotel was unsanitary not as described by Expedia reviews. Staff gets a 5 star for going above and beyond to try and upgrade our room at no charge to get us to stay.
Comment from Hotel Management
15 May 2024 by Kim , Hotel Management
Thank you for staying with us we do appreciate it! I apologize for the inconvenience that you did not find our hotel sanitary. I will address this immediately with our team to assure we are sanitary and clean at all times. Thank you, for the kind words in regards our team, we take great pride in our team as it is always the entire teams' intension to give our guest the most enjoyable stay possible and take it very seriously when we don't meet those intensions. I do hope you will stay with us again and give us another chance. Best Regards,
by A verified traveler from Cumberland
Posted 14 May 2024
The desk people made the stay
Comment from Hotel Management
14 May 2024 by Kim, Hotel Management
Thank you for staying with us at the DoubleTree and for your kind words regarding our front desk. We take great pride in assuring our guest have the best stay possible. We do hope to see you again soon! Best Regards,
by A verified traveler
Posted 13 May 2024
The condition and cleanliness of the facility is under par.
Comment from Hotel Management
14 May 2024 by Jeff, Hotel Management
Hi Roman,Thank you for sharing your feedback on your experience. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. Please plan to revisit us the next time you travel to the area.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Kim, Hotel Management
Thank you for choosing and staying with the DoubleTree, we greatly appreciate. We hope to see you again soon.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Jeff, Hotel Management
Hi Francisco Xavier,Thank you for rating us 5/5. Please plan to revisit us the next time you travel here in San Diego.
by A verified traveler
Posted 9 May 2024
Convenient distance to multiple attractions and dining for families, just a little hard to park in the parking garage if you have a mid-sized vehicle or larger.
Comment from Hotel Management
12 May 2024 by Danny, Hotel Management
Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed your stay. Thank you for your time in reviewing your experience, and we hope to host you again soon.
by A verified traveler
Posted 9 May 2024
My favorite person was Paulina at the front desk. Excellent people skills & very accommodating♥️ She was a sweetheart!!
Comment from Hotel Management
12 May 2024 by Danny, Hotel Management
Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our friendly service and comfortable accommodations. Thank you for your time in reviewing your experience, and we hope to host you again soon.
