Ratings based on 462 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Breakfast was great and staff were very friendly and helpful. Near Old Towne.
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Dear Juleen,Our team enjoyed hosting you at Best Western San Diego Zoo/SeaWorld Inn & Suites. We aim to deliver excellent stays with our delicious breakfast and friendly hospitality, so we're glad we could make a terrific impression on you! Please join us again next time you visit San Diego for another great experience.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
by A verified traveler
Posted 15 May 2024
The bed was a little lumpy, but other than that we really enjoyed our stay. It was so close to the zoo, very quiet area (we were not facing the freeway, so I can’t speak for those rooms), and great breakfast options.
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Dear Ally,Thank you for your review. It was a pleasure having you as our guest recently, and we appreciate your kind words about our fabulous location so close to the zoo. Your feedback about the beds is gratefully received, as we understand the need for a restful night's sleep. Your comments will be shared with the team, as we are always looking to improve the guest experience. We look forward to welcoming you back soon at Best Western San Diego Zoo/SeaWorld Inn & Suites.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
by A verified traveler from Fontana
Posted 15 May 2024
Parking was $24 and was a disaster upon arrival , elevator was out of service near lobby. We were exhausted and check in was horrible
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Dear Lisa,The concerns you raise are important to us. Please accept our apologies for any inconvenience regarding the elevator maintenance. For your convenience, please know that our parking fee is noted online. Rest assured, we will do our best to ensure any opportunity for improvement is seized as we strive to create a positive experience for each guest. Should you be in the area again, we hope you'll consider giving us another opportunity to exceed your expectations.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 14 May 2024
I stayed at this hotel for two nights and would not recommend it. It was very noisy, and we were not able to get sleep at night. You can hear people talking in the adjacent room.
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Ahmed,We know how important rest can be while traveling and aim to ensure our accommodations provide our guests with the perfect respite here in San Diego. However, it appears that noise from other guests impacted your stay. We are always available to address these concerns so we can make your visit more relaxing. Nonetheless, we hope you enjoyed your time in the city and will consider staying with us in the future. Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
by A verified traveler
Posted 12 May 2024
by A verified traveler from bakersfield
Posted 10 May 2024
The hotel was alright. But the beds were horrible. Its lopsided its the most uncomfortable bed I have slept in, well more like laud in cause sleep was so hard when yiur trying not to fall off
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Donna,Thank you for providing your review. We regret to hear about your experience with the bed and understand how crucial a good night's sleep is to a pleasant stay. Your feedback is valuable to us and we are looking into the matter to ensure it is addressed promptly. We hope to have another opportunity to provide you with a more comfortable experience on your next visit.Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
by A verified traveler
Posted 7 May 2024
Breakfast was not the best.
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
Dear Sandra,Thank you for your review. We regret your disappointment with our breakfast and will reflect on your comments with our team. Hopefully, you had an overall positive experience. We'd love to welcome you back soon!Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
by A verified traveler
Posted 7 May 2024
Tv remote did not work
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
Dear Eduardo, Thank you for being our guest and sharing your review. We're sorry to hear that you had issues with the remote in your room. Please know that our team is always happy to assist whenever a concern arises during your stay. Otherwise, we hope the rest of your visit was enjoyable. It would be a pleasure to welcome you back again soon!Andrew Cooper,General Manager of Best Western Inn & Suites San Diego Zoo/SeaWorld Area
