Ratings based on 1,016 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
The hotel staff were wonderful. The hotel was pretty clean. The bathroom corner and under sink need some detail to cleaning. For the most part it was clean and I have no complaints. I will stay again.
Comment from Hotel Management
30 Apr 2024 by AA, Hotel Management
Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Your support means the world to us, and we thank you once again for choosing us and for sharing your thoughts. We look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
7 May 2024 by AA, Hotel Management
Hello & Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon!
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
12 Apr 2024 by AA, Hotel Management
Hello & Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon
by A verified traveler
Posted 12 Mar 2024
The room was clean, beds were very comfy and breakfast had a lot of great options to choose from.
Comment from Hotel Management
17 Mar 2024 by AA, Hotel Management
Hello and Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We wanted to take a moment to express our heartfelt gratitude for the wonderful review you left. Your positive feedback brightened our day, and we are delighted to hear about your great experience with our services. Knowing that we have met your expectations motivates us to continue delivering top-notch service. Your support means the world to us, and we thank you once again for choosing us and for sharing your thoughts. We look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 4 Mar 2024
Great breakfast
Comment from Hotel Management
17 Mar 2024 by AA, Hotel Management
Hello and Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon. Maybe this 2024 for Six Flags Fiesta Texas or SeaWorld next time!
by A verified traveler
Posted 5 Feb 2024 on Hotels
Comment from Hotel Management
18 Feb 2024 by AA, Hotel Management
Hello & Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.
by A verified traveler
Posted 4 Feb 2024 on Hotels
Comment from Hotel Management
18 Feb 2024 by AA, Hotel Management
Hello & Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.
by A verified traveler
Posted 4 Jan 2024
Comment from Hotel Management
21 Jan 2024 by AA, Hotel Management
Thank you for choosing our hotel, and for taking the time to provide feedback about your experience at the Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. We are so glad to hear that you enjoyed your visit to NW San Antonio with us! Our team aims to provide a memorable and safe experience, and we are thrilled that we were able to exceed your expectations! We look forward to welcoming you back to our home very soon.
by A verified traveler
Meh
Posted 2 Jan 2024 on HotelsThe stay itself was ok but the room was odd. The light switch was by the door but then there was an extended hallway then the room. Every time I wanted to turn the light I had to walk to the door. The toilet flushed hard… it sounded like someone starting the shower. The room was clean but it was an older room, probably an older building. The ac unit was loud, it made a funny noise. Overall the room was just ok.
Comment from Hotel Management
21 Jan 2024 by AA, Hotel Management
Thank you so much for choosing our hotel for your visit to Central Texas, and for taking the time to provide feedback about your experience at Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. I will address the situation with my staff, department heads, and the ownership so we can correct it as soon as possible. Please just let us know at the hotel if we can do anything more. We hope to see you again soon, and thank you again for your honest review!
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
28 Jan 2024 by AA, Hotel Management
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SAN ANTONIO NW NEAR SEAWORLD.I would like to start by apologizing to you for the inconveniences you faced during your stay. We value your input and would appreciate if you could help us by including more specific details about your experience with us. This will help us be able to continuously improve our services to our guest and avoid any more of these experiences in the future. We look forward to hearing from you!
