Ratings based on 972 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Our room had a slight musty odor or was smoke not sure. The air conditioner was in a bad place right by the bed. Otherwise an ok stay.
Comment from Hotel Management
13 Jun 2024 by GM, Hotel Management
Dear Travis, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the slight odor in your room. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Christian Luginbyhl, GM
by A verified traveler from Hobbs
Posted 11 Jun 2024
Got charged for smoking and i didn’t smoke anything in the room
Comment from Hotel Management
14 Jun 2024 by GM, Hotel Management
Dear Jose, Marriott is committed to providing its guests and associates with a smoke-free environment and is proud to boast one of the industry's most comprehensive smoke-free hotel policies. All associates have been trained to respond to potential violations of the policy. We take a proactive approach to prevent smoking violations, reminding guests at the time of booking and upon arrival at the hotel that smoking is prohibited inside the building. Pre-arrival email notifications also include a reference to the policy. There is a significant room recovery fee for guests who do not comply to cover the extensive cost of restoring guest rooms to a smoke-free condition. We apologize for any frustration this has caused you; we are committed to ensuring a smoke-free environment for every Guest. Sincerely, Christian Luginbyhl, GM
by A verified traveler from Brookshire
Posted 7 Jun 2024
Everything good as expected
Comment from Hotel Management
7 Jun 2024 by GM, Hotel Management
Dear Héctor, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Christian Luginbyhl, GM
by A verified traveler
Posted 2 Jun 2024
Near shopping and restaurants
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear Jonathan, It was kind of you to take the time to review our hotel. We are glad our hotel was in a convenient location for you. We appreciate your choosing us and hope to host you again. Best, Christian Luginbyhl, GM
by A verified traveler
Posted 2 Jun 2024
It was a nice experience but I did not like that the pool was not in service.
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear Hugo, I am happy that your experience was positive overall, but I regret that our pool being closed negatively affected your stay. We appreciate your feedback and hope to host you again should you return to the area. I am confident your next stay will be even better. Best, Christian Luginbyhl, GM
by A verified traveler
Posted 1 Jun 2024
by A verified traveler from houston
Posted 28 May 2024
The coffee machine broke and the kitchen close the whole time
Comment from Hotel Management
29 May 2024 by GM, Hotel Management
Dear Mary, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and are very sorry for the issues you had in getting coffee. What you experienced is not the norm and we hope you will consider staying with us again. I am positive that we can do better next time. Sincerely, Christian Luginbyhl, GM
by A verified traveler
Posted 25 May 2024
Great staff. Comfortable beds. The only thing lacking is free breakfast.
Comment from Hotel Management
26 May 2024 by GM, Hotel Management
Dear Shannon, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding breakfast. Thank you for your time in reviewing our hotel. Best, Christian Luginbyhl, GM
by A verified traveler
Posted 20 May 2024
Nice place for a weekend.
Nice pool
Comment from Hotel Management
21 May 2024 by GM, Hotel Management
Dear Blanca A, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Jose Garza, GM
by A verified traveler
Posted 20 May 2024
Nice
