Ratings based on 994 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
It was very quiet and they have plenty of parking in front of the rooms.
Comment from Hotel Management
1 Jun 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Scarlett,Thank you for taking the time to complete our guest survey. Red Roof appreciate your comments regarding your recent stay at the Red Roof Inn Salem. It's delighting to see our quiet property with adequate parking met your expectations, leading to a perfect score of 5/5. Red Roof always enjoy hearing about the positive experiences our guests had at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 1 Jun 2024
Mia at the front desk is wonderful. She is very knowledgeable and friendly. Checking in was easy and so was extending our stay.
Comment from Hotel Management
1 Jun 2024 by Recordo, Rediresponse Specialist, Hotel Management
Dear Scarlett,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Salem. It's thrilling to hear that the friendly service our staff extended created a wonderful experience. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 28 May 2024
There was no hot water in the sink. The shower was largely cold. It is not worth paying a penny for this hotel.
Comment from Hotel Management
29 May 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Dr. Hossein,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Salem. It's saddening to hear that your experience fell short of your expectations due to the issues you had with getting hot water. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 26 May 2024
Convenient, quiet and close to town and Church!
The only thing we didn't care for is that they were out of washcloths, but that wasn't a big issue for us. We enjoyed our stay and the staff was great!
Comment from Hotel Management
28 May 2024 by Xao RediResponse Specialist, Hotel Management
The team at our Red Roof Inn Salem would like to thank you for sharing your feedback with us, Kathleen. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our convenience to your needs and our great staff, along with your other highlights delighted us. As it pertains to the unavailability of the washcloths, this may be taken into account.Thanks again for sharing your compliments with us. We loved having you under our roof and we look forward to hosting you at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Steven,Thank you for choosing to stay at our RED ROOF INN SALEM. I appreciate your 4/5 score following your stay but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 May 2024
The staff extremely kind to me and my boys she is on 3-11 shift Monday to Friday. Love and appreciate you lady , you safed me that night
Comment from Hotel Management
25 May 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Digna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SALEM. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the extremely kind staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 20 May 2024
Great stay
Comment from Hotel Management
21 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Digna, At the RED ROOF INN SALEM we strive to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and our aim is to give you the best experience at the best value. Thank you so much for the insight pointing out your stay was great. Comments like yours are always an encouragement as we aim to improve.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit here at Red Roof. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 May 2024
The man at the desk was nice but the hotel itself is bad. Non smoking rooms smell of old smoke, the room was dirty and things broken and/ or falling apart
Comment from Hotel Management
14 May 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Laurie,Thank you for taking the time to tell us about your experience at the RED ROOF INN SALEM. It's great to hear that you found our staff to be nice. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the lack of cleanliness and the other highlighted issues. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 5 May 2024
Tub had a dirt ring and the room had a musty smell. . Office can not hear me when I called the front desk for the wifi password. It was not worth a $200 stay. Wash cloth smelled awful. I brought my own but used the cloth to dry my hands. Wifi very easy to use no password needed.. Bed linen was clean. I had dust from the rug on my feet after leaving the shower. However walls were clean. No breakfast or food options on site. Room very small. My opinion had it not been overpriced I would had less expectations.
Comment from Hotel Management
6 May 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Tomika, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Salem. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the odor of the room, the uncleanliness of the floors and the other highlighted concerns hindered your stay. It upsets me to know we let you down. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us improve our services.Nevertheless, we appreciate your comments regarding the cleanliness of the bed linen. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,Tianna Red Roof Management RediResponse Specialist
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Carla RediResponse Specialist, Hotel Management
Hello Milagrito, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Salem and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
