Ratings based on 45 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
5* all around!
by A verified traveler
Posted 4 Mar 2024
This property was wonderful. Very accommodating and easy to access. I will most definitely be returning in the future. The staff was wonderful and friendly.
Comment from Hotel Management
7 Mar 2024 by Marge, Hotel Management
Dear Ms. Nina,Warm Greetings from the beautiful Island of Saipan!Thank you for taking the time to participate in our survey and for your comments regarding your most recent stay here with us. It was our pleasure having you stay with us. We hope that we have exceeded your expectation.We thank you again for your valuable comments for they give us the opportunity to better our hotel and our services.Should we be fortunate enough to have you stay with us again, we look forward to warmly welcoming you back. Regards,Margaret Rose calubFront Office Manager
by A verified traveler
Posted 28 Jan 2024 on Hotels
Comment from Hotel Management
27 Feb 2024 by Marge, Hotel Management
Thank you Ms. Rebecca,We are delighted to know that you enjoyed your stay with us.We will be looking forward to serve you again in the future.Regards,Marge
by A verified traveler
Posted 7 Nov 2023
Comment from Hotel Management
11 Nov 2023 by Clayton Darlington, Hotel Management
Hafa Adai Yuji,Thank you for your 5 star review. We look forward to welcoming you back to the resort in the future.Kind regards,ClaytonGeneral Manager
by A verified traveler
Posted 10 Sep 2023
by A verified traveler
Posted 18 Aug 2023 on Hotels
by A verified traveler
Posted 21 Jun 2023
Friendly and accommodating staff.
Comment from Hotel Management
28 Jul 2023 by Margaret, Hotel Management
Dear Mr./Ms. JiwooWarm Greetings from the beautiful Island of Saipan!Thank you for taking the time to participate in our survey and for your comments regarding your most recent stay here with us. It was our pleasure having you stay with us. We hope that we have exceeded your expectation.We thank you again for your valuable comments for they give us the opportunity to better our hotel and our services.Should we be fortunate enough to have you stay with us again, we look forward to warmly welcoming you back. Sincerely,Margaret Rose CalubFront Office ManagerCrowne Plaza Resort Saipan
by A verified traveler
Posted 20 Feb 2023
The check in process was great and seamless and the friendliness of everyone was amazing.
The food was good, I ate the breakfast buffet everyday and then had some night snacks in the Mari Bar.
There were some issues with the TV not working properly on my second day, but that was ok.
Would be nice to have some self-laundry facility.
I'll be abck again.
Comment from Hotel Management
21 Feb 2023 by Atul, Hotel Management
Dear CharlesThank you for taking the time to tell us about your experience at Crowne Plaza Resort SAIPAN. We are glad to hear you had a great stay with us!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We do have a self laundry facility, we apologize if this was not communicated to you appropriately.We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza, we hope to see you again soon.Sincerely,Atul ChopraResort Manager
by A verified traveler
Posted 12 Dec 2022 on Travelocity
Renovated, clean rooms, and the friendliest staff!
Comment from Hotel Management
31 Jan 2023 by Atul, Hotel Management
Dear MichelleThank you for taking the time to tell us about your experience at Crowne Plaza Resort SAIPAN.We are glad to hear you had a great experience with us!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza Resort SaipanATUL CHOPRAResort Manager
by A verified traveler
Posted 26 Mar 2024
清潔で快適な室内がよかった。
清掃のため、15:00チェックインが遅れ、さらに、「終わったら声を掛けます」と言っていたフロントの男性担当者が忘れてしまい、30分以上待たされたのは減点。
朝食ビュッフェは若干、種類が少なめ。
最終日は早朝便のため、朝食ビュッフェが利用できなかった。朝食設定が日ごとにできるとよい。
Comment from Hotel Management
6 Apr 2024 by Margaret, Hotel Management
Hafa adai and warmest greetings from Crowne Plaza resort Saipan!I truly appreciate the time you have taken to evaluate your recent stay with us.Thank you so much for all the valuable comments that you provided us. My sincerest apologies for the series of challenges you encountered during your stay and I have noted with much regret that the overall quality of our product as well as the level of service rendered to you on this stay have fallen below your expectation. You can have my assurance that what have transpired are definitely not the standards that we aspire to achieve here at Crowne Plaza resort Saipan. We are committed to provide not only quality product and services but also genuine dedication in ensuring that all our guests' experience is an enjoyable and memorable one. It was most unfortunate that we were unable to live up to these commitments this time round. Sir, please be assured that your feedback are taken very seriously and we will definitely work towards improving on the areas where we have unfortunately displayed a decline.Should we be fortunate enough to have you stay with us in the future, we look forward to warmly welcoming you back.Sincerely,Margaret CalubFront Office Manager
