Ratings based on 71 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
No Pool, No Gym, Unsanitary
Posted 25 May 2023 on HotelsCapital hotel was not great at all. Their amenities showed they had a pool, gym and other hood and refreshing places to go to, so I booked it. I went there.. they said pool is at the other hotel they own and we would have to tell them if we want to go there every.single.time. That was so inconvenient, so we said maybe whatever, we won’t use it I guess. Next was the room.. we walk in, and it smells old and musky.. I started coughing. Bed is a bit hard, I was tired and we chose to ignore it saying “we get what we pay for.. cheap”. After I decided to take a shower after a long day. I turn on the shower and it stinks.. smells like sewer.. I was hoping it would go away, but it did not the entire time.. so that entire time I was sniffing that digesting order into my system. I came out of the shower and was upset.. told my brother this isn’t it and I can’t stay here for almost a week for this kind of thing.. I was gonna let it slide. So same night we contacted Hotel.com and the agent was so helpful and understanding after letting them know we can check out same night to get a new hotel. Capital hotel didn’t even offer a new room or any other courtesy. It was upsetting. Glad we got a refund back from through Hotel.com because Capital Hotel didn’t want to refund and only later tried to offer other things after we had to look for a hotel at 3am. We left same night and the front desk only ask if we’re leaving and we can come back at 8am to try and get a refund. Ugh.
Comment from Hotel Management
27 May 2023 by Tony, Hotel Management
Dear Ms. Rebekka,Thank you for bringing this issue to our attention. Your review of your recent stay at our hotel is greatly appreciated and your comments about aspects of the room that need updating is now well addressed and seriously taking care of. Your feedback is truly helpful to us and a challenge as we always strive to guarantee a worthy stay of each and everyone of our guest.I am are very sorry to know that your experience in our hotel is not as great as we always wanted our guest to have- please know that our top most priority and mission is to provide excellent guest experiences, hence I deeply apologize to have let you experience the opposite and have let you down.Rest assured that we will do our best to make sure this doesn't happen again in the future and we have seriously taken your feedback on board and our entire team will work hand in hand to make improvements accordingly.I hope that we can change your perspective to our hotel and would consider on visiting us again on your next visit to our beautiful Island of Saipan. Please feel free to reach out to me directly if you would be willing to give us a chance to turn your experience around. It would really be my pleasure to have and welcome you back.With much appreciation,Tony ReyesManager
by A verified traveler from Tamuning
Posted 18 Jul 2022
Across run down dilapidated property.
Comment from Hotel Management
23 Aug 2022 by Jhe, Hotel Management
Hi Ms. Lourdes,Thank you for your post stay review. Rest assured that we are doing our very best to upgrade our property and continuously improving our facilities and services.Have a good day, hope you'll still consider staying in our hotel on your next visit.Warm regards,Front Desk
by A verified traveler
Posted 29 Dec 2019 on Hotels
Comment from Hotel Management
31 Dec 2019 by BGE Team, Hotel Management
Thank you for choosing to stay at our hotel. We hope to see more of you in the near future.
by A verified traveler from San Jose, CA
Posted 9 Mar 2019
Cockroaches every where! Toilet clogged up! TV doesnt work. Room smells terrible Not a decent playbto stay at
by A verified traveler
Posted 18 Nov 2018
by A verified traveler
Posted 7 Aug 2018 on Hotels
My stay was convenient.
Comment from Hotel Management
8 Aug 2018 by Front Desk, Hotel Management
Thank you for your comments and look forward to your stay again
by A verified traveler
Awesome!
Posted 6 Jun 2017 on HotelsGreat location! Friendly staff!
But we hope that we had hot shower.. that's the only thing to be improved.however overall awesome!!
by A verified traveler
Sucky dog
Posted 3 May 2017Water from faucets is salty as f*%#. Charged me $70 for late check out. One English channel on tv. Old but ok if there is nowhere else to stay.
by Mark
Posted 1 Apr 2017 on Hotels
by A verified traveler
Bad service. Not helpful. Everything costs money
Posted 8 Mar 2017 on HotelsThe air conditioner was dripping the water from day one to final day. Nobody came to fix. Borrow the iron - US$5, Rent a safety box- US$5, extend the stay after 12pm - only allow to 3 pm and it costs US$30.
