Ratings based on 17 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Aug 2019
by A verified traveler
Posted 31 May 2019 on Hotels
by A verified traveler
Posted 19 May 2019
by A verified traveler
Posted 1 May 2019 on Hotels
room was ok. the food is so so. and the cutomer service is weak. i booked a two night stay (guaranteed payment) and when i arrived i got no room fo they gave my room to someone. their reason was i ddnt arrive the day of my reservation. even if i arrive the morning after, they should have not given my room to someone else without contacting me or verifying with me
by A verified traveler
Won’t be telling our friends about this place
Posted 30 Apr 2019 on HotelsLots to say here, room 145 had a terrible smell of methane gas from sewer, and switched to room 153 after a whole night of suffering the awe full smell, room 149 had an aunt problem, waterpark had a no ticket no entry policy which I had a problem with as I’m old already but wanted to check the kids in the waterpark but they wanted to charge me which I ended paying with regret
Comment from Hotel Management
4 May 2019 by Islands Hotel, Hotel Management
Dear Valued Guest,
Warm Greetings from Islands Hotel!
May we confirm if you are really referring to Islands hotel? since we don't have 145,153 and 149 room numbers and we don't have a waterpark, we have a parking area that is for free.
However, if there are any services that you have concern with here at Islands hotel, we thank you for the feedback, since it will be a big help to us on how we can improve our service given.
Thank you.
by A verified traveler
Posted 22 Apr 2019
Room is super small. They didnt clean up the room during our stay. Bed moves uncomfortably even when youre sitting only.
by A verified traveler
Posted 25 Dec 2018 on Hotels
dissappointed,receptionist dont mention earlier that i can check in if i will pay 300 hundred pesos i just heard from the other guest or else i wait untill 2pm my kids are tired already.drop off its not including for their service need to pay per head even the kids i need to pay.the room are dusty exost fan in the toilet is horrible.
by A verified traveler
First time in cool awesome Roxas
Posted 12 Nov 2018 on HotelsIt was a pleasant experience, the people are very helpful and we are always greeted with smile. The hotel itself is in good condition, well maintained. Will definitely be back here on our next trip.
Comment from Hotel Management
22 Nov 2018 by Islands Hotel, Hotel Management
Thank you for your wonderful review, we truly appreciate your comments and trust in us. We are pleased to hear that our team and service met your needs and expectations. We will strive hard to extend legendary quality service. We look forward to welcoming you back to Islands Hotel in near future.
Warm regards, Islands Hotel Team
by A verified traveler from Sydney
Very unhappy
Posted 14 Aug 2018 on HotelsThe water flow was weak no hot water, no fridge, no where to hang clorhes. No table and the bed was like sleeping on concrete.
by A verified traveler from USA
Posted 19 Jun 2018
Hotel room not exactly reflects from website photos (atleast the one assigned to me). Very small room and dumpy. No dressers, tables chairs and bathroom was definitely below standard and not as described from website photos. Room is L-shape and probably measured 16x20 ft. Not enough towels and other bathroom amenities. I asked staff for another room but claimed none is available at the time, so decided to check out (despite the room have been paid off for 3 nights) and transfer out to another more comfortable hotel. Atleast provided bus shuttle when I moved. This customer will not recommend this hotel to others and if you are looking at photos of this hotel and described amenities, believe me, it is not exactly as depicted as advertised. I strongly discourage future customers to opt other hotel from the area (such as Urban Manor which is halfway better than this hotel, or the Veronica hotel that is by far the best hotel I stayed in). I will neve this never, never choose this hotel if ever I find my way back in Roxas City. Thank you for taking my comments constructively.
