Ratings based on 811 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from pasadena
Posted 23 May 2024
Just did not get any spa salt the second day! Great tub but very deep! And can be dangerous and slippery.
Comment from Hotel Management
28 May 2024 by Silver Fern, Hotel Management
Hi Shirley, thank you for staying with us and appreciate the feedback. Sorry that the spa salt was not replaced on second day and will remind our team to refill the amenities. Thank you!
by A verified traveler
Posted 7 May 2024
very clean small unit
Comment from Hotel Management
12 May 2024 by Silver Fern, Hotel Management
Hi Tatiana, thank you for staying with us and appreciate the review. Look forward to your next stay!
by A verified traveler
Posted 26 Apr 2024
I really like this hotel. It is very good for the family. I Will be back again. The owner is lovely. Location is excellent very close to McDonald. The three bedroom suit is very big and spacious and clean
Comment from Hotel Management
8 May 2024 by Antony, Hotel Management
Hi My, thank you for staying with us and we appreciate you feedback. Thank you and we hope to accommodate you again on your next visit.
by A verified traveler
Posted 29 Mar 2024
We really enjoyed our stay here, would definitely recommend for a get a way
Comment from Hotel Management
4 Apr 2024 by Antony, Hotel Management
Hi Leanne, thank you for staying with us and appreciate the review and your kind words. Thank you!
by A verified traveler
Posted 24 Mar 2024
Located conveniently.
It took about 30 minutes to check in because the room was not ready even after 2:30 pm.
Even though they knew I was wrongly charged more than should be (about $20) they would not correct it or wave it for the cost ($20) of a baby cot, which I had to pay it there as an extra.
The 2 bedroom was way smaller than on their ads., dark, smelly, and dated.
Definitely an over-priced accommodation and not going back.
Comment from Hotel Management
26 Mar 2024 by Silver Fern, Hotel Management
Hi Hyunmi, thank you for your feedback. We do apologize for the mistake of extra 20 of the baby cot charged to you and we will refund to you if you could kindly provide us the bank details, sorry about that..... We appreciate your patience while the outsourced engineering fixing the mirror of that particular unit while you checked in, and we tried to provided an upstairs apartment as an alternative, unfortunately it was not convenient for your party. We are sorry that the experience did not meet your expectation and we hope to welcome you back to experience our usual exceptional customer services. Thank you.
by A verified traveler
Posted 22 Mar 2024
The bed was so comfortable! Definitely felt like a very luxurious experience. Big thank you to Helen at reception - so warm and friendly. She really made us feel special.
Comment from Hotel Management
27 Mar 2024 by Antony, Hotel Management
Hi Marion, thank you for staying with us and appreciate the review and kind words. Thank you!
by A verified traveler
Posted 21 Mar 2024
You need to be prepared for the smell from the hot springs
Comment from Hotel Management
27 Mar 2024 by Antony, Hotel Management
Hi William, thank you for staying with us and appreciate the review and feedback. Thank you!
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Antony, Hotel Management
Hi John, thank you for staying with us and appreciate the review. Thank you!
by A verified traveler
Posted 28 Feb 2024
Comment from Hotel Management
7 Mar 2024 by Antony, Hotel Management
Hi Junghwa, thank you for staying with us and appreciate the review. Thank you!
by A verified traveler
Posted 27 Feb 2024
I had a room where 3 of the 5 walls were full windows to the walkway to all the rooms. This gave a lot of light and good views, but also meant anyone could see into the room, so I mostly just shut all the curtains the whole time. Parking was very good, and the room was very large. Shower in bathroom was set up as a jacuzzi-shower, so there wasn't walls keeping the water in the tub very well. Staff was friendly and provided amenities even upon late arrival
Comment from Hotel Management
28 Feb 2024 by Antony, Hotel Management
Hi Ryan, thank you for your kind words! We're glad you're happy with our service at Silver Fern Rotorua.
