Ratings based on 344 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2020
Staff is friendly and helpful. It was an average stay but bonua ia the spa and the pool on site.
Could do an upgrade in the rooms
by A verified traveler from Auckland
Posted 12 Jul 2020 on Wotif
Property was ok
Cottage is becoming vwry dated and needing maintenance done on it
by A verified traveler from Pokeno
Posted 1 Apr 2020 on Wotif
The staff were lovely. They remembered me from a year ago. Also, the facilities had a full sized oven which suited me.
by A verified traveler
Posted 29 Mar 2020
The thermal poll was well kept and relaxing. The property is a bit dated, but well maintained, and the staff were helpful. A good value.
by A verified traveler
Posted 2 Mar 2020
No Air Conditioning. Not much privacy. Other than that, place 2as okay for one night.
by A verified traveler
Better Options for the Price
Posted 2 Oct 2019 on HotelsStayed in 'The Cottage' and it was quite ordinary. Everything looking worn. Hole in lounge suite. Settee on porch repaired with sticky tape. Sheets appeared clean enough, but the rest of the bedding - duvets & blankets - visible that all needed a good wash and smelt less than fresh. If I was paying a budget price I would expect budget accom, but expected better than this for the price we paid (around A$250 per night). It also appeared that some rooms at the motel are being long-term let to WINZ benefit recipients, which certainly didn't add to the ambience of the place.
by A verified traveler from Tauranga
Posted 21 Jul 2019 on Wotif
Great having one queen bed in the room and one in the lounge, loads of space, nicely renovated, spa was awesome.
Comment from Hotel Management
12 Aug 2019 by May, Hotel Management
Thank you so much for your review, we hope to see you again next time you visit Rotorua. Happy travels.
by A verified traveler
Posted 25 Mar 2019
by A verified traveler
Posted 22 Feb 2019 on Wotif
Very clean ,quiet and comfortable beds . Friendly staff. Easy check-in . Great spa.
Comment from Hotel Management
14 Mar 2019 by May, Hotel Management
hi Anonymous, thank you for your kind review, we are glad that you were comfortable with your stay, we will continue to work hard and make our guest feel at home and welcome. Thank you very much for staying with us and we hope to see you again next time.
by A verified traveler from Glendora-CA
Posted 9 Nov 2018
Staff was excellent. Check in was easy. We used the laundry facilities while there and that was nice. Spacious room-the shower was super nice.
Comment from Hotel Management
20 Nov 2018 by May, Hotel Management
hi Mary, Thank you for your kind review, we are always happy to help our guest with the best that we can, we thank you for staying with us and we would love to welcome you back again next time. Best regards.
