Ratings based on 983 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Location is great.
by A verified traveler
Posted 11 May 2024
The hotel is comfortable, and centrally located to all the points of interest.
by A verified traveler
Posted 9 May 2024
Mould in shower, toilet and carpets stained...dated but bed comfortable except for the bed bugs....manager called to acknowledge however will never return.
by A verified traveler from New Westminster
Posted 6 May 2024
First the positives: the breakfast service is great. Good variety and well made. Negatives: the facility is dated. The beds are soft if you care about those things. The real issue though is the sulphur smell that emirates from the lake and fills the hotel. My wife is very sensitive to that and it kept her from fully enjoying what is a very lovely area. Keep that in mind when booking
by A verified traveler
Posted 30 Apr 2024
Not for this time
by A verified traveler
Posted 29 Apr 2024
The room and hotel were fine, however having double beds in rooms is a thing of the past. Our double bed also dipped in the middle meaning partner disturbance was high. Queen or King sized beds would have fit in our twin room no problem. Strongly recommend upgrading as after all, when you stay in Queenstown you're out all day enjoying the activities and the room is essentially just a place to sleep. But we had the worst 3 nights sleep of our 2 week trip here.
by A verified traveler
Posted 28 Apr 2024
Very disappointed we were not advised before we booked that the outside building was being cleaned and painted from 7am each morning. Cleaners directly outside our window with music blaring at 7.30am our expensive lake view morning coffee completely ruined by painters masking up our window. Was told we were advised by a note left in our room. A little bit late at that point to change venue!
by A verified traveler
Posted 28 Apr 2024
Our room had a beautiful view of the lake. My kids loved being able to make fresh juice and smoothies for breakfast. The mineral pools were an added bonus. The rooms were clean and the staff was friendly.
by A verified traveler
Posted 25 Apr 2024
The staff was super friendly and helpful, the location and the surrounding was great but the room was quite dated, a renovation is definitely required.
by A verified traveler
Posted 18 Apr 2024
