Ratings based on 915 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
quiet and walkable to shopping and grocery store
by A verified traveler
Posted 11 May 2024
by A verified traveler
Posted 1 Mar 2024
Nice and clean
Comment from Hotel Management
22 Mar 2024 by Theresa, Hotel Management
Many thanks for your positive review. We do appreciate you taking the time to review our services. We hope to have you stay with us again.
by A verified traveler
Posted 26 Feb 2024
I’ve been to other Copthornes, it wasn’t the best but it was sufficient.
Comment from Hotel Management
22 Mar 2024 by Theresa, Hotel Management
Thank you taking the time to review our hotel. Your feedback is appreciated.
by A verified traveler
Posted 2 Feb 2024
Quite dirty and tired hotel. Staff not overly helpful. Tried to check in 5mins before 2pm and told to wait out in car.
by A verified traveler
Posted 29 Jan 2024
Needs some serious upgrading maintenance. Pool tiles broken, air con not working, elevator not working for entire stay, one washer drier not working. Just needs some serious maintenance.
by A verified traveler
Posted 28 Jan 2024
Property looks in need of makeover, felt stale and lacked atmosphere. Room clean and tidy but dated.
Lifts were not working (was not an issue for me) and no restaurant or bar service open on the Saturday evening.
All in all a little bit below expectations from what website indicates.
by A verified traveler
Posted 28 Jan 2024
Staff was very helpful glasses was dirty we 3 stayed there on 2 cups for coffee
Time for booking we were told there is aircon but there was only fan and the room was very hot
by A verified traveler
Posted 25 Jan 2024 on Wotif
This is my go-to place. Rooms are tight and hallways can get dark (uninviting) but I always feel safe and comfortable there. Enjoy the pool and spas. Comfy beds. Cleaners do a good job with daily house keeping. Staff in general are very accommodating. Elevators weren’t working this time round but we didn’t mind. You get what you pay for here.
Comment from Hotel Management
22 Mar 2024 by Theresa, Hotel Management
Thank you for your feedback it is appreciated to aid in offering a enjoying stay. We look forward to hosting you again.
by A verified traveler
Posted 21 Jan 2024
The hotel needs to be refurbished. I went there expecting a much better standard overall. Lift was broken....carpet outside rooms is worn. Bathroom sink cracked...carpet in room worn...towel rack had visible tarnish...I wouldnt stay there again
