Ratings based on 984 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Great location, staff was very friendly and helpful! Gentleman that checked us in gave us a lot of helpful information and recommendations. Would definitely stay here again!
Comment from Hotel Management
7 Jun 2024 by Tetyana Filyants, Hotel Management
Dear Guest, Thank you for finding the time to write this lovely comment about your experience at the River Palace Hotel. I will extend your compliments to the entire team, who will be delighted to hear that they contributed in creating such delightful impressions. We look forward for the pleasure of welcoming you again soon in Rome to make your next stay even more memorable! With very best regards,Deputy Manager
by A verified traveler
Posted 4 Jun 2024
Good location. Good people and very clean
Comment from Hotel Management
4 Jun 2024 by Tetyana Filyants, Hotel Management
Dear Guest, thanks for staying with us. We appreciate your feedback! Hoping to welcome you again next time you will visit Rome, we send you our kindest regards. Sincerely,Deputy Manager
by A verified traveler from CENTRAL ISLIP
Posted 3 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Tetyana Filyants, Hotel Management
Dear Guest, we are very sorry that you didn't enjoyed your stay with us. Our goal is to do everything possible to make our guests' stay pleasant, comfortable and special. We hope to have a second chance and opportunity to welcome you to our hotel by providing excellent service. Deputy Manager
by A verified traveler
Posted 1 Jun 2024
Very nice, staff was great, hotel a little dated.
Comment from Hotel Management
4 Jun 2024 by Tetyana Filyants, Hotel Management
Dear Guest, thanks for staying with us. We appreciate your feedback! Hoping to welcome you again next time you will visit Rome, we send you our kindest regards. Sincerely,Deputy Manager
by A verified traveler
Posted 30 May 2024
Beautiful Place and Great Location! Staff was Superb!
Comment from Hotel Management
31 May 2024 by Tetyana Filyants, Hotel Management
Dear Guest, thanks for staying with us. We appreciate your feedback! Hoping to welcome you again next time you will visit Rome, we send you our kindest regards. Sincerely,Deputy Manager
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Tetyana Filyants, Hotel Management
Dear Guest, thanks for staying with us. We appreciate your feedback! Hoping to welcome you again next time you will visit Rome, we send you our kindest regards. Sincerely,Deputy Manager
by A verified traveler
Posted 29 May 2024
The hotel staff are lovely and it’s located in a quiet neighbourhood. That said, it’s far too expensive for the tiny room you receive with very old furnishings and amenities. There is no coffee or tea in the room, and the breakfast was so so. Everything was clean and it was a good spot for one night, but won’t stay there again.
Comment from Hotel Management
31 May 2024 by Tetyana Filyants, Hotel Management
Dear Guest, thanks for sharing your experience at the River Palace Hotel! We are very sorry to hear that you didn't enjoyed your stay with us but we really appreciate your feedback and thank you for staying with us! Our goal is to do everything possible to make our guests' stay pleasant, comfortable and special. As regarding a kettle we wish to inform you that kettle facilities are available for free for all guests upon request. We remain in your complete disposal and send you our kindest regards.Deputy Manager
by A verified traveler
Posted 27 May 2024
The staff were so helpful and friendly, nothing was to much trouble.
Comment from Hotel Management
31 May 2024 by Tetyana Filyants, Hotel Management
Dear Guest, thanks for staying with us. We appreciate your feedback! Hoping to welcome you again next time you will visit Rome, we send you our kindest regards. Sincerely,Deputy Manager
by A verified traveler
Posted 25 May 2024
Very pretty hotel. Staff was eager to please and very helpful. Great cafes and restaurants within easy walking distance.
Comment from Hotel Management
31 May 2024 by Tetyana Filyants, Hotel Management
Dear Guest, thanks for staying with us. We appreciate your feedback! Hoping to welcome you again next time you will visit Rome, we send you our kindest regards. Sincerely,Deputy Manager
by A verified traveler
Posted 24 May 2024
It was great for the city tours we had previously booked.
Comment from Hotel Management
25 May 2024 by Tetyana Filyants, Hotel Management
Dear Guest, thanks for staying with us. We appreciate your feedback! Hoping to welcome you again next time you will visit Rome, we send you our kindest regards. Sincerely,Deputy Manager
