Ratings based on 990 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
No gym
Comment from Hotel Management
28 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback on Expedia. We apologize for any inconvenience caused by the absence of a gym during your stay. Please know that we take guest feedback seriously and will consider your comments as we continue to improve our amenities and services. We appreciate your patronage and hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
The bathroom wasn’t clean, there was stains in bathroom. Hair in bathroom. It wasn’t as clean. The staff was nice.
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback on Expedia. We apologize for the cleanliness issues you encountered in your bathroom. Your comments have been shared with our housekeeping team to ensure such lapses are addressed promptly. We're glad to hear that you found our staff to be nice. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Hotel Manager
by A verified traveler
Posted 26 May 2024
The proximity to the convention center was good. The hotel smelled really bad, they v only make fresh coffee 2x/day waited almost an hour to get fresh towels, there was a mouse in my room. The bed sheets did not look like they were washed properly.
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the multiple issues you experienced during your stay. Your feedback is deeply concerning and not reflective of the high standards we aim to uphold. We take cleanliness and guest satisfaction seriously and are addressing your concerns with our team to prevent such incidents in the future. Please accept our apologies for the inconvenience caused, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
21 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review and positive rating. We're glad to hear you had a satisfactory experience during your stay. If there are any areas where we can improve to earn a higher rating next time, please let us know.Sincerely, Hotel Manager
by A verified traveler from Farmington
Posted 18 May 2024
Had to change room night of arrival. Toilet did not work. Front desk unresponsive. Unauthorized charge appeared. Had to chase front desk to get a commitment to fix. In general Front Desk seemed less than competent. I am not usually a complainer.
Comment from Hotel Management
21 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for bringing these issues to our attention, and we apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we will address these concerns with our team to ensure a better experience for our guests in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 6 May 2024
Stayed for a concert. Place was under construction but it was peaceful and the staff was nice. Just wished there was more shops around for food walking distance
Comment from Hotel Management
7 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We're glad to hear that you had a peaceful stay and that our staff provided friendly service. We apologize for any inconvenience caused by the ongoing construction and the limited food options nearby. Your feedback is valuable, and we will take it into consideration as we strive to improve our guest experience. We appreciate your understanding and hope to welcome you back for another visit in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Apr 2024
Room was unsanitary.
Comment from Hotel Management
30 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for the unsatisfactory experience you had during your stay. Ensuring cleanliness and hygiene is of utmost importance to us, and we are disappointed to learn that we fell short of meeting your expectations. Your feedback is valuable, and we will address this issue promptly to prevent any recurrence in the future. If you would like to discuss your concerns further, please feel free to contact us. We hope to have the opportunity to restore your confidence in our hotel.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Apr 2024
Dirty place restroom smell like sewage plumbing not working carpet smelled dirty and old did not end up staying left instead
Comment from Hotel Management
30 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,We're deeply sorry to hear about the unacceptable conditions you encountered during your visit. Cleanliness and guest comfort are our top priorities, and we are disappointed to learn that we failed to meet these standards during your stay. Your feedback is crucial, and we will address these issues immediately to prevent any future occurrences. We understand your decision to leave and sincerely apologize for the inconvenience caused. If you are open to discussing your experience further, please reach out to us directly. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Apr 2024
The hotel was as cold as it gets. They turned off the heat and didn’t even attempt to turn it on knowing how cold the weather was. I literally had to wear sweater to keep me warm while I go to bed.
Comment from Hotel Management
30 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for the inconvenience caused by the temperature in your room. We understand the importance of a comfortable stay and regret falling short of your expectations. Your feedback will be used to improve our services. If you have any further concerns, please don't hesitate to reach out. We appreciate your understanding and hope to welcome you back for a better experience.Sincerely, Hotel Manager
