Ratings based on 986 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Great staff we had a lot of fun
Comment from Hotel Management
14 May 2024 by John, Hotel Management
Dear April,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing
by A verified traveler
Posted 13 May 2024
The hotel is a little outdated and the fridge was leaking. It’s a fun casino though.
Comment from Hotel Management
13 May 2024 by Sam's Town, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.
by A verified traveler
Posted 10 May 2024
This is a terrible property. It is dated, dirty, and falling apart. Was originally scheduled for a 3 day stay. I had a family emergency and had to leave after one night. If it was not for the emergency, i would have left anyway. The room was disgusting and dirty. My wifes feet were black from walking on the carpet in the room. The furniture looked like it was from the 80's, chipped and falling apart. The base for the bed was a queen size with a king size mattress. Nothing is open during the week and the casino was a joke. All the table games were closed. Unless you just want to play slots, don't bother. There are other casinos in Tunica, so go there instead. This place should be 1/2 star......
Comment from Hotel Management
11 May 2024 by John, Hotel Management
Dear Kevin,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing
by A verified traveler
Posted 5 May 2024
The air-conditioning did not work. The bed was wearing out!!!! People were super nice.
Comment from Hotel Management
6 May 2024 by Sam's Town, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by John, Hotel Management
Dear Terry,We appreciate hearing about your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We value you taking the time to share your experience with us. It’s our pleasure to provide the best possible service to our guests and we’re happy that this commitment was reflected in your visit.We look forward in welcoming you back at Sam's Town Hotel & Gambling Hall, Tunica. Sincerely,John ArceneauxDirector of Marketing
by A verified traveler
Posted 12 Apr 2024
They need to either shut it down for good or shut it down and do a complete overhaul of this property. It is filthy and rundown, and that’s just the main property. The room we stayed in was disgusting. There were several dead bugs on the bathroom floor. No water pressure in the shower. It appeared that the floor had not been swept in a while. The sheets had not been changed. There was blood on them. Pillows were hard as a rock. 0 out of 10…Would not recommend.
Comment from Hotel Management
12 Apr 2024 by Sam's Town, Hotel Management
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and sincerely apologize for not achieving this during your stay. We have forwarded your comments to all the appropriate departments for review. If you want to discuss it further, please get in touch with us directly. Thank you once again for being our guest.
by A verified traveler
Posted 10 Apr 2024
Room was OK. Only food was little grill or Mexican. No restaurant. Only 1 or 2 game tables open. Said they were full when asked about another room - not even 20 cars in entire lot. It was a ghost town atmosphere.
Comment from Hotel Management
12 Apr 2024 by Sam's Town, Hotel Management
Thank you for taking the time to leave us a review. We appreciate your feedback and will share your comments with our leadership team for review. We hope to have you visit us again soon.
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
4 Apr 2024 by John, Hotel Management
Dear Christy,We appreciate you for making us aware of your recent visit to Sam's Town Hotel & Gambling Hall, Tunica. We understand that your time is valuable and by taking the time to provide us with valued insights, you’ve given us the opportunity to improve. We appreciate your understanding and look forward to welcoming you back to Sam's Town Hotel & Gambling Hall, Tunica soon. Sincerely,John ArceneauxDirector of Marketing
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
15 Apr 2024 by Sam's Town, Hotel Management
Thank you for visiting us! We’d love to have you visit again.
by A verified traveler
Posted 25 Mar 2024
Very nice and clean room
Comment from Hotel Management
25 Mar 2024 by Sam's Town, Hotel Management
Thank you for visiting us! We appreciate your comments and look forward to seeing you again soon.
