Ratings based on 977 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Excellent!
Comment from Hotel Management
27 May 2024 by ULISSES MARREIROS - GENERAL MANAGER, Hotel Management
Dear Anna Paola,Thank you very much for the amazing feedback.Best regards,Ulisses MarreirosGeneral Manager.
by A verified traveler from Henderson
Posted 29 Apr 2024
What a gorgeous property yet vintage with all the modern appeal.
Comment from Hotel Management
29 Apr 2024 by ULISSES MARREIROS - GENERAL MANAGER, Hotel Management
Dear Michael,Thank you very much for the wonderful compliments.Best regards,Ulisses MarreirosGeneral Manager.
by A verified traveler
Posted 27 Apr 2024
Very professional
Comment from Hotel Management
29 Apr 2024 by ULISSES MARREIROS - GENERAL MANAGER, Hotel Management
Dear Qingtao,Thank you very much for your amazing message.Best regards,Ulisses MarreirosGeneral Manager.
by A verified traveler
Posted 21 Apr 2024
Can not be better. Attention is given at the smallest detail. The hotels’ standards are absolutely top . The service is impeccable. Amazing professionals from tje reception to the concierge to the restaurants. And restaurants are incredible.This is one 3 best hotels we have stayed our of 95 countries we have visited.
Comment from Hotel Management
22 Apr 2024 by ULISSES MARREIROS - GENERAL MANAGER, Hotel Management
Dear Gabriel,We are very happy with your message. We could notice the compliments to our service, standards, reception, concierge and restaurants.Best regards,Ulisses MarreirosGeneral Manager.
by A verified traveler
Posted 20 Apr 2024
The Staff were very friendly and accommodating. I felt very safe staying at this hotel. The beach experience was amazing.
Comment from Hotel Management
22 Apr 2024 by ULISSES MARREIROS - GENERAL MANAGER, Hotel Management
Dear Valerie,Thank you very much for the amazing feedback and compliments adressed to our team, accommodation and beach service.Best regards,Ulisses MarreirosGeneral Manager.
by A verified traveler
Posted 12 Apr 2024
Awesome hotel. Loved our stay. Pool, bar, gym and spa are fabulous. Wonderful room. Excellent facilities. Service and details are thoughtful and well considered. Star lovely but not many speak English.
Comment from Hotel Management
15 Apr 2024 by ULISSES MARREIROS - GENERAL MANAGER, Hotel Management
Dear Kathryn,Thank you very much for the wonderful compliments addressed to our hotel.Best regards,Ulisses MarreirosGeneral Manager.
by A verified traveler from miami
Posted 19 Feb 2024
it is a great place to stay. The only disappointment we had throughout the stay was the lack of proper AC in the gala party organized for the carnival. Hard to understand why they would not invest in some additional equipment for such a great & expensive event.
Comment from Hotel Management
23 Feb 2024 by ULISSES MARREIROS - GENERAL MANAGER, Hotel Management
Dear Ugur,Thank you for your valuable message. Please accept our apologies for any inconvenience. The air conditioning was prepared and adjusted for the estimated number of people at the event and, so far, we have not received any comments about discomfort with the temperature. We will make our responsible management aware of your opinion.Best regards,Ulisses MarreirosGeneral Manager.
by A verified traveler
Posted 27 Jan 2024
Nice and clean hotel. Wish there was a little more to do. Besides restaurant are good and enjoyable. Most of the staff is nice and friendly. Leo at check in was amazing and went above and beyond for our kids and gave us a very sweet welcome to the hotel and Brazil!
Comment from Hotel Management
29 Jan 2024 by ULISSES MARREIROS - GENERAL MANAGER, Hotel Management
Dear Drimel,Thank you for sharing your outstanding opinion. We could notice the cumpliments to our team, including a member of our front office and restaurant.Best regads,Ulisses MarreirosGeneral Manager
by A verified traveler
Posted 26 Jan 2024
Comment from Hotel Management
29 Jan 2024 by ULISSES MARREIROS - GENERAL MANAGER, Hotel Management
Prezado Jaya,Muito obrigado pelo envio de sua avaliação.Sudações,Ulisses MarreirosGeneral Manager.
by A verified traveler
Posted 24 Jan 2024 on Orbitz
Very disappointed that check in was at 4:00 pm I paid almost 1,000 dollars that’s not acceptable that you can’t check in early.
Comment from Hotel Management
26 Jan 2024 by ULISSES MARREIROS - GENERAL MANAGER, Hotel Management
Dear Paulo,Please accept our apologies for any inconvenience but early check in is according availability.Best regards,Ulisses MarreirosGeneral Manager
