Ratings based on 136 Verified Reviews

4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Plantation

Posted 15 May 2024
Stay away, they do not honor expedia bookings
2 out of 5
by A verified traveler

Dirty place for a expensive hotel! Won't return

Posted 1 Mar 2024 on Hotels
The place was dirty. Found rubbish inside and outside the pool. Dirty glasses everywhere. Some rude workers. Won't come back. It's not worth it
3 out of 5
by A verified traveler

Posted 20 Feb 2024 on Hotels
The parking is limited at the hotel. The air conditioning did not cool the room to a comfortable temperature.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 23 Oct 2019 on Hotels
4 out of 5
by A verified traveler

Posted 17 Sep 2019
Comfortable for a fun night out, as the hotel is colocated with a casino
4 out of 5
by A verified traveler

Not bad, clean, comfortable, good service

Posted 16 Aug 2018 on Hotels
We based here to head snowboarding at Portillio for something different. Super quiet during the week, not many options for food and long way from anything but it was a nice hotel, clean, good services and casino something to do in evening.
5 out of 5
by A verified traveler from Utah

Posted 12 Jul 2018
Great place to stay!
5 out of 5
by A verified traveler

Exceptional experience

Posted 27 Jan 2018 on Hotels
Wonderful experience,beautiful modern room with an exceptional view.Fun pool are(indoor outdoor communicating pool) and 2 hot tubs with views of the surrounding Andes.Very good restaurants.
1 out of 5
by Dean

Unless you're a casino high roller steer clear

Posted 9 Feb 2017 on Hotels
Possibly the worst hotel I've ever stayed in. The Bads- 45 minutes for check-in, only 1 person working. Want to use the pool, bring a swim cap or pay $4 USD to get one, can't swim without it! The dinner buffet, it was my wife's birthday and the only dinner restaurant open was the buffet, the hot food was only warm, and honestly not a big selection. The price includes 1 can of soda, want more? You can upgrade to unlimited drinks, if you can get your waiter to help you with it, Florencio couldn't be bothered. He wouldn't even come to our table to bring the check, we had to go up to pay, then he started to care. Free breakfast- raw runny eggs, the server asked if we wanted an omelette, sure, sounds good. After 10 minutes she brings 2 plates, with browned omelette in a pool of raw egg. I'm all for a"loose" scramble or soft omelette, these show a lack of culinary skill. She then tried to charge us, when we said no because we didn't eat it, she still demanded a tip. Rude staff- most staff couldn't be bothered, they actively ignored us when standing in front of them. Shower head- our shower was broken, the head gushed water like a garden hose, we asked for a new one but it never happened. Literally nothing around, closest town is about 30 minutes The good- The tall gentleman at the dinner buffet was great and helpful. There was a lady at the front desk that spoke English, she was nice as well. The bed was great with great sheets. Fast wifi when it stayed connected.
5 out of 5
Recommended
for Everyone
by A verified traveler

almost perfect

Posted 16 Dec 2016
Air conditioning was not working properly, and pool could be cleaner.
Back to Hotel Details Showing Reviews 1 - 10 of 136 Next