Ratings based on 1,363 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
My husband and I come into town every year about the same time but each year we are less and less impressed with this hotel. It’s very average quality, the staff is average, amenities are below average. This was probably our last year staying
by A verified traveler
Posted 18 May 2024
Really lovely hotel! On the cutest street and lots to do around. Staff was very friendly. Would stay again!
by A verified traveler
Posted 16 May 2024
Loved our stay at the Berkeley Hotel - it's in a great spot (dining options all around), close to venues, super friendly staff, clean and updated rooms. The onsite restaurant was really good too! Will definitely stay again when we're in town. A Thank you to Starlett and staff! :)
Comment from Hotel Management
17 May 2024 by Hotel Management , Hotel Management
Thank you for your kind review, Steffany! We are very pleased to hear you enjoyed your stay with us. I appreciate the kind words regarding our staff, they are the best! Again, thank you for your review and we hope to host you soon if your travel brings you back to the Richmond area!
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
17 May 2024 by Hotel Management , Hotel Management
Thank you for your review!
by A verified traveler
Posted 14 May 2024
The location and bed are really great.
Comment from Hotel Management
15 May 2024 by Hotel Management , Hotel Management
Thank you for your review, Raul! We hope to host you again in the near future!
by A verified traveler from Indianapolis
Posted 14 May 2024
The hotel is being rehabbed so there are a few glitches but it will be more than amazing when completed
Comment from Hotel Management
14 May 2024 by Hotel Management , Hotel Management
Thank you for your review, Lesley! We are currently undergoing renovations; we cannot wait until it has been completed and you can enjoy it! The Berkeley team hopes to host you again in the near future!
by A verified traveler
Posted 11 May 2024
Really really nice people. Delicious breakfast.
Comment from Hotel Management
13 May 2024 by Hotel Management , Hotel Management
Thank you for your review, Kristin! We are very happy you enjoyed your stay with us and hope to host you again when you travel brings you back to the Richmond area.
by A verified traveler
Posted 11 May 2024
Great hotel
Comment from Hotel Management
13 May 2024 by Hotel Management , Hotel Management
Thank you for your review, James! I am very pleased to hear you enjoyed your stay with us and we hope to host you again in the near future!
by A verified traveler
Posted 8 May 2024
Very much in need of updating. Restaurant was not good. Friendly staff and like that valet parking was offered. Very walkable. For $200/night would stay somewhere else that is more updated next time.
Comment from Hotel Management
9 May 2024 by Hotel Management , Hotel Management
Thank you for your review, Teresa! We apologize for any issues you experienced during your stay with us. I will send your review over to the restaurant owner so they are aware of the issues you experienced. We are happy to report all room issues are being addressed in our upcoming renovations. I hope you will give us another chance in the near future!
by A verified traveler
Posted 8 May 2024
Customer service was above and beyond. The room was slightly dated but very comfortable and all we needed for one night. The cleanliness of the bathroom was about a 8/10, found some hair here and there but that’s fine. Great place overall!
Comment from Hotel Management
13 May 2024 by Hotel Management , Hotel Management
Thank you for your review, Elizabeth! I am very happy to hear that you enjoyed your stay with us! We are happy to report all rooms are being updated in our upcoming renovations. We hope you will stay with us in the future!
