Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Started out a bit bumpy with the parking situation. Had to park in public lot that cost $31 for the night. Not happy about that!
Asha turned things around! She is kind and professional. She definitely knows how to make an unhappy customer happy! Thank you Asha!
Comment from Hotel Management
22 May 2024 by John C., Hotel Management
Rena, thanks for your visit and review. I'll be sure to thank Asha for her assistance during your stay, glad it turned around.
by A verified traveler
Posted 14 May 2024
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Comment from Hotel Management
20 May 2024 by Gaurav, Hotel Management
Thank you for the feedback and choosing to stay with us at the Richmond Hilton downtown, and rating us a perfect score. We are looking forward to welcome you back.
by A verified traveler
Posted 13 May 2024
Valet service is very nice, There is potentiel for an excellent hôtel expérience. It used to be excellent. The food used to be delicious.
Comment from Hotel Management
20 May 2024 by Gaurav, Hotel Management
Thank you for staying at Hilton Richmond, which we truly appreciate and value your feedback. We regret the inconvenience caused during your recent stay, we thank you again and look forward to welcome you back to Hilton Richmond in not-too-distant future.
by A verified traveler
Posted 13 May 2024
We use to stay at this hotel regularly prior to moving out of state, and my husband and I were both excited for our return stay. The first morning we ordered breakfast, there was a flying bug in my pancakes. I’m not sure if it came from the food container or the bathroom because I found the same type of small fly in the bathroom later. There were also small ants on the bathroom floor. In addition, the hotel used to have a wonderful dinner menu. The menu is poor, but even if the dinner menu weren’t poor. The food is poorly prepared overall. We had burned breakfast muffins. A soggy, grisly chicken dish for my niece’s graduation dinner celebration. Mind you, we paid for part of the reservation on Expedia. But, we paid for part of the reservation at the hotel at a price of $400 a night!
The front desk staff were not what they use to be. They use to offer bottles of water. I asked for 2 bottles of water when we checked in, and the young lady at the front desk told me there was water in our room. Knowing that was a lie, we stopped at the vending machine on the way up to our room and stocked up on water.
There were some lovely front desk staff, but she was truly unforgettable, and at a price tag of $400 a night.
The only thing up to par was the valet service!!!
Thank you Super Mario:)
And, La Grotta Ristorante is right next door. The food there is fabulous!!!
We are at the DoubleTree Hilton near the Airport now. Much better. It’s clean and Door Dash will do!
Comment from Hotel Management
20 May 2024 by Gaurav, Hotel Management
Thank you for staying at Hilton Richmond, which we truly appreciate and value your feedback. We regret the inconvenience caused during your recent stay, we thank you again and look forward to welcome you back to Hilton Richmond in not-too-distant future.
by A verified traveler
Posted 12 May 2024
Everything was good
Comment from Hotel Management
20 May 2024 by Gaurav, Hotel Management
Thank you for the feedback and choosing to stay with us at the Richmond Hilton downtown, and rating us a perfect score. We are looking forward to welcome you back.
by A verified traveler from Sherrills Ford
Posted 9 May 2024
Comment from Hotel Management
20 May 2024 by Gaurav, Hotel Management
Thank you for the feedback and choosing to stay with us at the Richmond Hilton downtown, and rating us a perfect score. We are looking forward to welcome you back.
by A verified traveler
Posted 6 May 2024
Perfect for the concert we attended. It was within walking distance. Lots of restaurant choices in the area.
Comment from Hotel Management
10 May 2024 by John C, Hotel Management
Matthew, thanks for your visit and hope you enjoyed the concert. We hope to see you again soon.
by A verified traveler
Posted 4 May 2024
The hotel is nice, but not the nicest. Staff is great but the hotel could be cleaner and rooms could use some updating. Hotel guests can be loud and rowdy depending on the event that is going on. If you’re looking for nicer, more luxury aligned accommodations then seek elsewhere. It’s gone down a little bit since the last time I stayed 2 years ago.
Comment from Hotel Management
20 May 2024 by Gaurav, Hotel Management
Thank you staying with us at the Hilton Richmond and for your kind feedback. We hope that you choose to stay with us again.
by A verified traveler
Posted 19 Apr 2024
Location in historic downtown is nice
Comment from Hotel Management
23 Apr 2024 by Gaurav, Hotel Management
Thank you for the feedback and choosing to stay with us at the Richmond Hilton downtown, we are looking forward to welcome you back.
by A verified traveler
Posted 18 Apr 2024
Great staff room
Comment from Hotel Management
23 Apr 2024 by Gaurav, Hotel Management
Thank you staying with us at the Hilton Richmond and for your kind feedback. We hope that you choose to stay with us again.
