Ratings based on 975 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Beautiful hotel! Very spacious!
Comment from Hotel Management
17 Jun 2024 by V, Hotel Management
'Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 16 Jun 2024
Walkable. Breakfast served daily. Room comfortable. Staff knowledgeable of tours and friendly.
Comment from Hotel Management
17 Jun 2024 by V, Hotel Management
Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. The staff and I are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.
by A verified traveler
Posted 15 Jun 2024
Staff very friendly and helpful
Comment from Hotel Management
16 Jun 2024 by Emie- Reykjavík Natura, Hotel Management
Dear Mark, Thank you for choosing Reykjavík Natura as your home in Reykjavík. We are glad to see that you had a pleasant experience.
by A verified traveler
Posted 15 Jun 2024
Very nice restaurant, expensive but very good
Comment from Hotel Management
16 Jun 2024 by Vairis, Hotel Management
Dear Cecile,Thank you for taking the time to give us a review, we look forward to seeing you again!
by A verified traveler
Posted 15 Jun 2024
Was wonderful! Perfect place to sleep. Room was clean and wifi was reliable!
Comment from Hotel Management
15 Jun 2024 by V, Hotel Management
Dear Mckenna, thank you for letting us know that you enjoyed your stay with us!
by A verified traveler
Posted 14 Jun 2024
Dinner at Satt was great and loved having the spa amenities included in our stay!
Comment from Hotel Management
15 Jun 2024 by V, Hotel Management
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!
by A verified traveler
Posted 11 Jun 2024
Noisy because of airport.
Comment from Hotel Management
12 Jun 2024 by Reykjavík Natura Staff, Hotel Management
Dear Robert,Thank you for your feedback and for the overall positive review! We're happy to hear you had a nice stay. We apologize for the noise during your visit, due to the flight festival. We appreciate your understanding and hope to welcome you back soon!Kind regards,Reykajvík Natura
by A verified traveler
Posted 10 Jun 2024
They gave my room away. Didn’t clean my room. Not happy
Comment from Hotel Management
12 Jun 2024 by Front Desk Management, Hotel Management
Dear BimaljitThank you for taking the time to share your feedback. We apologize for the issues you experienced during your stay, including the mix-up with your room and the lack of cleaning. We understand how frustrating this must have been and appreciate your patience as we worked to resolve the situation.We did find a room for you and are glad we could provide a solution, ensuring you had a place to stay. We strive to ensure a pleasant stay for all our guests and are sorry for any inconvenience caused. We have taken your feedback to heart and are reviewing our policies to prevent this from happening in the future. For late arrivals, it is indeed helpful if guests can inform us in advance, and we will make sure this information is clearly communicated going forward.If there is anything further you would like to discuss, please feel free to contact us so we can assist you.We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future!Best regards,Front Desk Desk Management
by A verified traveler
Posted 10 Jun 2024
Very kind and helpful staff
Comment from Hotel Management
11 Jun 2024 by Stefan, Hotel Management
Dear Liena, We are very grateful to have had you at our location and thank you very much for taking the time to leave us a review. We are looking forward to seeing you again at Reykjavik Natura with another great experience.Kind regards,Natura Staff
by A verified traveler
Posted 8 Jun 2024
Excellent staff! Mediocre rooms but the beds were awesome.
Comment from Hotel Management
9 Jun 2024 by Andrea, Hotel Management
Dear Jean, Thank you very much for your kind review. We are sorry that your room didnt meet your expectation. Just so you know we can always offer and upgrade so you can get another room that pleases you much. We are looking forward to welcome you back soon!Best regards, Reykjiavík Natura Hotel
