Ratings based on 931 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from SAN JOSE
Posted 16 Jun 2024
Room was really small and stuffy - got really hot and had to open the window that was pretty high up so had to climb the bed :(.
Breakfast was good and healthy and the staff serving friendly .
Parking and the sign to the hotel was a bit difficult to find
Comment from Hotel Management
17 Jun 2024 by Oksana Front Desk, Hotel Management
Dear Kamlesh,Thank you for taking the time to share your feedback. We appreciate your comments and are glad to hear that you enjoyed our breakfast and found our staff friendly.We regret to hear that you found the room size and temperature uncomfortable. The room you booked is our Small Double, which is 13 square meters, and this information is clearly indicated on all booking platforms, including Expedia.Regarding parking and signage, we will continue to look for ways to enhance our guests' experience and ensure everyone can easily locate our facilities.Your feedback is valuable to us as it helps us to improve. We hope to have the opportunity to welcome you back in the future for a more pleasant stay.Best regards
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
16 Jun 2024 by Eva, Hotel Management
Dear Mike and Kara,Greetings from sunny Iceland. Thank you so much for your time and kind review. We are happy that you have enjoyed staying with us.We hope to welcome you again with your friends and family soon in the near future. Best Regards, Front DeskCenter Hotels Laugavegur
by A verified traveler
Posted 12 Jun 2024
Easy access to downtown. Decent breakfast. Clean rooms.
Comment from Hotel Management
13 Jun 2024 by Oksana Front Desk, Hotel Management
Dear Laura,Thank you for choosing to stay with us and for sharing your experience on Expedia. We're delighted to hear that you found our location convenient for accessing downtown and that you enjoyed our breakfast offerings. It's also great to know that our clean rooms met your expectations.We look forward to welcoming you back for another enjoyable stay!Best regards
by A verified traveler from Cobourg
Posted 10 Jun 2024
Excellent location. Bus stops for airport bus, ours and hop on hop off less than a minute from the front door
Comment from Hotel Management
13 Jun 2024 by Oksana Front Desk, Hotel Management
Dear Michael,Thank you so much for your wonderful review and perfect rating! We are thrilled to hear that you found our location excellent and convenient, with easy access to bus stops for the airport bus and hop-on-hop-off tours just steps away from our front door.We truly appreciate your kind words and hope to welcome you back for another fantastic stay with us!Warm regards,
by A verified traveler
Posted 8 Jun 2024
Its close to downtown. Free breakfast and our excursions had the bus stop next to hotel. Clean rooms good breakfast.
Comment from Hotel Management
8 Jun 2024 by Oksana, Front Desk, Hotel Management
Dear William, Thank you for your beautiful review! We're thrilled to hear you enjoyed our clean property and our central location in Reykjavík. It's great to know you appreciated our breakfast offerings. We look forward to welcoming you back soon! Best regards
by A verified traveler
Posted 6 Jun 2024
The hotel was in a very central location in the downtown with many city attractions within walking distance. There was a very nice restaurant/lounge on the property, as well as many other dining options close by. A very nice breakfast was included with the room rental which is so convenient when you have early tours etc. Tour buses picked up clients right outside the hotel.
The premises were very clean and the staff were very helpful.. We would definitely stay here again.
Comment from Hotel Management
7 Jun 2024 by Oksana Front Desk, Hotel Management
Dear Joann,Thank you for your wonderful review!We're thrilled to hear that you enjoyed our central location and found it convenient for city attractions and tours. It’s great to know you appreciated our restaurant, the breakfast, and the cleanliness of our premises. Your kind words about our helpful staff are much appreciated.We look forward to welcoming you back on your next visit!Best regards,
by A verified traveler
Posted 6 Jun 2024
We got an early check-in due to VIP status and the view from our balcony was really nice, especially seeing the small town. The hotel was very convenient and walkable to restaurants, grocery store bonus, shops, attractions. bus stop #9 for pickup and drop off from the tour and airport bus was just on the side of the hotel. But overall, the staff, housekeeping, and restaurant staff were very friendly and had great customer skills. Thank you to the front desk lady who checked us in on the first day of our arrival. Also, to Oslanda (apologies for pronouncing your name wrong), Felicia and Jose S for helping us throughout our stay. Overall it was almost excellent but the only concern we had was on the day of the check-in there were hair on both our pillows :( good thing we brought our own sleeping bag cover sheets.
Comment from Hotel Management
7 Jun 2024 by Oksana, Front Desk, Hotel Management
Dear Katrina,Thank you for your detailed and kind review!We’re delighted to hear that you enjoyed the early check-in, the lovely view from your balcony, and our convenient location. It’s great to know that you found our staff friendly and helpful throughout your stay. We appreciate your special mentions of Oslanda, Felicia, and Jose S.We apologize for the issue with the pillows and appreciate your understanding. Your feedback is valuable, and we will address this to improve our housekeeping standards.We hope to welcome you back soon for an even better experience!Best regards,
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Oksana Front Desk, Hotel Management
Dear Anatoly,Thank you for sharing your feedback.We’re sorry to hear that your experience did not meet your expectations. We value your comments and would appreciate it if you could provide more details about your stay. This will help us address any issues and improve our services for future guests.We hope to have the opportunity to welcome you back and provide a better experience.Best regards,
by A verified traveler
Posted 5 Jun 2024
I’ve stayed at better motels in the US. There was a strong smell of sewage coming from our ground floor room. The windows faced the parking lot where you could hear cars leave in the morning. Would definitely not recommend.
Comment from Hotel Management
6 Jun 2024 by Front Desk, Hotel Management
Dear Anatoly,Thank you for taking the time to provide us with your feedback. We are truly sorry to hear about the issues you encountered during your stay with us.We take all guest concerns seriously, and it is disappointing to learn about the issues you encountered with the smell in your room and the noise from the parking lot. Please accept our sincerest apologies for any discomfort caused to you.Thank you once again for your comments. We hope to have the chance to welcome you back and provide you with a much better experience.Best regards,Front Desk
by A verified traveler from Marysville
Posted 5 Jun 2024
Quiet, basic, towel warmer, radiator, central
Comment from Hotel Management
5 Jun 2024 by Front Desk, Hotel Management
Hello Gerri,We are glad to hear how much you have enjoyed your time with us!Thanks for sharing your positive experience with us and we hope to welcome you back again.Best regards,Front Desk
