Ratings based on 4,377 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 29 May 2024
All the staff I dealt with were very amiable.
Comment from Hotel Management
29 May 2024 by Donald C. , Hotel Management
Thank you for the great review!
by A verified traveler from Lodi
Posted 28 May 2024
I liked it.
Comment from Hotel Management
29 May 2024 by Donald C. , Hotel Management
Thank you for the feedback.
by A verified traveler
Posted 28 May 2024
Stay was very nice but it took a very long time to find parking and took a long time to get from the parking garage to the lobby to the room
Comment from Hotel Management
29 May 2024 by Donald C. , Hotel Management
Thank you for the feedback.
by A verified traveler from Gilroy
Posted 28 May 2024
It’s not a good service running only 2-3 elevators for the floors 17-26 as it takes forever to get up to your room. The food court looked like a dumpster, if you know on the long weekend you are fully booked you need to have employees to clean the table’s!
Comment from Hotel Management
28 May 2024 by Donald C. , Hotel Management
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
by A verified traveler from Irving
Posted 28 May 2024
It smelled too much like smoke even in the rooms. Hard to breathe.
Comment from Hotel Management
28 May 2024 by Donald C. , Hotel Management
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
by A verified traveler
Posted 26 May 2024
Room smelled like pot. Barely any water pressure and no hot water. Toilet barely flushed
Comment from Hotel Management
28 May 2024 by Donald C. , Hotel Management
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
by A verified traveler
Posted 25 May 2024
Over all silver legacy is great location but could us some upgrades the place is getting old
Comment from Hotel Management
28 May 2024 by Donald C. , Hotel Management
Thank you for the feedback.
by A verified traveler
Posted 25 May 2024
Clean and very friendly service
Comment from Hotel Management
28 May 2024 by Donald C. , Hotel Management
Thank you for the review.
by A verified traveler
Posted 24 May 2024
I paid Expedia for the room AND the mandatory local fee (resort charges). When I checked out the Silver Legacy took another $125.79 as a rrsort fee. For a loud, smoky, smelling place I will never stay here again OR use Expedia
Comment from Hotel Management
28 May 2024 by Donald C., Hotel Management
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,
