Ratings based on 112 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Our room was not clean, damaged doors, funny smell, founf hair on bed and nails. Our towels looked dirty. Air conditioner was dirty. People outside were loud.
Comment from Hotel Management
29 May 2024 by Front desk, Hotel Management
We apologize for the inconvenience cause. We are trying our best to provide better services to our guest. Hopefully you have a better experience. Thank You
by A verified traveler
Posted 27 May 2024
They gave me a key to an occupied room. Imagine what could of happened if the people were in there. Never going to this hotel.
by A verified traveler
Posted 24 May 2024
Awesome staff
Comment from Hotel Management
24 May 2024 by Front Desk , Hotel Management
We are so pleased to receive this great feedback. Thank you for staying with us.
by A verified traveler
Posted 22 May 2024
Awesome staff, good service. They do their best to keep it clean and safe!!
Comment from Hotel Management
22 May 2024 by Front desk, Hotel Management
We are so pleased to receive this great feedback. Thank you for staying with us. We look forward to see you again!!
by A verified traveler
Posted 19 May 2024
Perfect
Comment from Hotel Management
19 May 2024 by Front desk , Hotel Management
We appreciate your valuable feedback.Thank you for staying with us.
by A verified traveler
Posted 10 May 2024
Bed in a box. Convenient locale, broken water main. No water, no shower, no fun.
Comment from Hotel Management
10 May 2024 by Front desk, Hotel Management
We apologize for the inconvenience. Appreciate your valuable feedback. We will work hard to fix all the issues.Thank you for staying with us.
by A verified traveler
Posted 9 May 2024
When I checked in, I was informed of the water main break which I understand happens, and was told water would be off until it could be restored and no deposit this time. No prob and thank for not taking $40 only to return it in the morning. I get to my room and could tell things were not good when I opened the door and a wave of nausea overwhelmed me. The room smelled of…something idk, and was filthy. I didn’t want to say anything at first because this family has taken this property over and have done an excellent job of making it nice for travelers and a water main break is a massive problem that can be overwhelming and I’m sure they had problems. I stayed in the for several hours, hoping that the water would come back on so that I could clean up a little bit I was sweaty it smelled in there and I wanted to clean up the unit itself just a little bit. It never came back on and I got increasingly frustrated because of the fact that I was tired and stinky sweaty and it just wasn’t going so well so I called Expedia and trying to get my money back so I can go to another property and that didn’t work. They offered me 2500 points but the guy said he didn’t know if that was enough for a room. The property said that they would get out in the morning to clean. It did absolutely no since I had to check out. I have to say Expedia really dropped the ball here not the property. They did the best they could. They could’ve offered me my money back, but Expedia could’ve made that happen .
Comment from Hotel Management
9 May 2024 by Front Desk , Hotel Management
We apologize for the inconvenience cause. We are trying our best to provide better services to our guest. Hopefully you have a better experience. Thank You
by A verified traveler from Antioch
Posted 6 May 2024
it was fine
Comment from Hotel Management
7 May 2024 by Front desk, Hotel Management
We appreciate your valuable feedback.Thank you for staying with us.
by A verified traveler
Posted 6 May 2024
Very nice person at checkin, everything went great.
Comment from Hotel Management
7 May 2024 by Front desk, Hotel Management
We are so pleased to receive this great feedback. Thank you for staying with us. We look forward to see you again!!
by A verified traveler
Posted 1 May 2024
People were up all night and so loud
Comment from Hotel Management
1 May 2024 by Front desk , Hotel Management
Apologies for any inconvenience. We are trying our best to provide better services to our guests.Hopefully you have a better experience next time.Thank you
