Ratings based on 974 Verified Reviews
2.2 Room cleanliness
2.9 Service & staff
2.5 Room comfort
2.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Hotel Manager, Hotel Management
Dear Andrew,Thank you so much for your amazing four-star rating! We are thrilled to hear that you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay. Sincerely, Hotel Manager
by A verified traveler
Posted 13 May 2024
not comfortable enough to comeback nex time. Thanks.
Comment from Hotel Management
14 May 2024 by Hotel Manager, Hotel Management
Dear Rodrigo,Thank you for your kind feedback. We're sorry to hear that your experience didn't meet your expectations. Your feedback is important to us, and we'll use it to make improvements. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 5 May 2024
The room was nice. Comfortable bed. Tv didn’t work & staff didn’t make an attempt to fix it but overall stay was good.
Comment from Hotel Management
6 May 2024 by Hotel Manager, Hotel Management
Dear Brittney,We're glad to hear that you found your room comfortable despite the issue with the TV. However, it's disappointing to learn that our staff didn't make an effort to address the problem promptly. Please accept our apologies for any inconvenience this may have caused. Your feedback is valuable, and we'll address this with our team to ensure better service in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.Sincerely, Hotel Manager
by A verified traveler from lincoln
Posted 5 May 2024
Horrible experience, several long womans hairs in bathtub area. Sheets like sandpaper, dirty to filthy room and general outside. Staff very unfriendly and incompetent.
Comment from Hotel Management
7 May 2024 by Hotel Manager , Hotel Management
Dear Guest,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager
by A verified traveler from San Francisco
Posted 3 May 2024
This is a fair, affordable place to stay if you are flying out of RNO at 6 a.m. (as I was). The owner and management are aware of what this is, and they do with it what they reasonably can, given the revenue they receive and the obvious expense of being near the airport.
Comment from Hotel Management
4 May 2024 by Hotel Manager, Hotel Management
Dear Peter,We're glad to hear that you found our place to be fair and affordable, especially for those with early flights out of RNO. Providing convenient and reasonably priced accommodations for travelers is important to us, and we're pleased that we met your needs. Your understanding of the challenges associated with being near the airport is greatly appreciated, and we strive to make the best use of available resources to ensure a comfortable stay for all our guests. We hope to welcome you back again in the future!Sincerely, Hotel Manager
by A verified traveler from Bend
Posted 2 May 2024
I was expecting a certain level of quality at a La Quinta and this one is far below a 'normal' La Quinta. Rooms are very shabby and the bathrooms especially. The tub/shower was particularly rundown. And the breakfast included was very low quality with broken waffle machines and little options but bad bagels and wierd/old appearing hardboiled eggs. Note: this motel abuts the freeway and can be very noisy...I got a room on the far side so be sure to request a room away from the freeway if possible.
Comment from Hotel Management
3 May 2024 by Hotel Manager, Hotel Management
Dear Michael,We apologize for not meeting your expectations during your recent stay. It's disheartening to hear about the condition of your room and the breakfast experience. Your feedback regarding the room quality, bathroom condition, and breakfast options will be shared with our management team for immediate improvement. We understand the importance of a peaceful night's sleep and will note your preference for a room away from the freeway in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 2 May 2024
The location was great and very easy to find. The property was not well kept. The room did not have a working smoke detector and shower faucets were tricky to adjust. The bed was good.
Comment from Hotel Management
4 May 2024 by Hotel Manager, Hotel Management
Dear Barbara,Thank you for your kind feedback. We're pleased to hear that you found our location convenient and easy to find. However, we apologize for the issues you encountered with the property's upkeep, the smoke detector, and the shower faucets. Your feedback is valuable, and we'll address these concerns promptly to ensure improvements are made. We're glad to know that you found the bed comfortable, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Hotel Manager , Hotel Management
Dear Philip,We are truly honoured by your perfect rating! It's delightful to know that we met or exceeded your expectations during your stay. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to welcome you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Apr 2024
Very poor maintenance and very unhygenic motel.
Comment from Hotel Management
24 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,We're deeply sorry to hear about your disappointing experience. Maintaining cleanliness and hygiene is a top priority for us, and we apologize for falling short of your expectations. Your feedback is important, and we will address these issues immediately to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to regain your trust.Sincerely, Hotel Manager
by A verified traveler
Posted 22 Apr 2024
The rooms were absolutely filthy, Wyndham should send someone out there and inspect the property. Tried a couple of different rooms all bad. There were actual food crumbs in the beds.
Comment from Hotel Management
23 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the unacceptable condition of the rooms during your stay. Your experience does not meet our standards of cleanliness, and we take your feedback very seriously. We will address these issues immediately with our housekeeping team and ensure that proper measures are taken to improve our standards. Your comments are valuable to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
