Ratings based on 378 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Loved our stay at the Sanctuary.. Location is next level. Snorkeling at your door and helpful friendly staff.. Complimentary breakfast was good so no complaints there. Only negative was the 2x we ordered food (eggs benedict and pizza) which was not very edible.. Would definitely stay again.. thanks x
Comment from Hotel Management
25 May 2024 by Sanctuary , Hotel Management
Kia Orana Tania,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you loved your stay at Sanctuary Rarotonga and enjoyed our prime location, snorkeling, and the helpfulness of our friendly staff.We're pleased to know that you found our complimentary breakfast satisfactory. However, we regret to hear about your experience with the Eggs Benedict and pizza. Your feedback is important to us, and we will share your comments with our culinary team to ensure improvements are made.We are delighted that despite this, you would definitely stay with us again. We look forward to welcoming you back for another fantastic stay.Warm regards,Haimona Browne
by A verified traveler
Posted 16 May 2024
Rather dated and a
Comment from Hotel Management
16 May 2024 by Sanctuary , Hotel Management
Kia Orana Linda,Thank you for your 4-star review. However, we regret to learn that other aspects of your stay did not meet your expectations. We acknowledge your comments regarding the need for refurbishment and are continuously working to improve and update our facilities to provide a better experience for our guests.Thank you again for choosing Sanctuary Rarotonga - on the beach.Kind Regards,Haimona Browne Resort Manager
by A verified traveler
Posted 12 May 2024
Lovely place to stay
Comment from Hotel Management
13 May 2024 by Sanctuary , Hotel Management
Kia Orana Angela,Thank you for your kind 5-star review.We are thrilled to hear you had an amazing time.Warm regards,Haimona Browne Resort Manager
by A verified traveler
Posted 25 Apr 2024
Absolutely loved our stay at The Sanctuary. We were a bit worried as we’d seen some bad reviews for this place but it must have had an overhaul because it was great. Staff were so friendly and helpful. Our room was lovely with everything working and everything we needed. It was nice and quiet and private. The private beach is great for snorkelling. They have so many activities happening and kayaks/snorkelling gear to use. The pool was awesome especially the swim up bar. Cocktails were yummy. Food was so good with large portions. Anything we needed the staff were happy to help. We will definitely be back if we visit Rarotonga again! Thanks for the lovely stay.
Comment from Hotel Management
25 Apr 2024 by Sanctuary , Hotel Management
Thank you for choosing Sanctuary Rarotonga - on the beach for your recent stay, and for sharing such a wonderful review with us on Expedia. We are delighted to hear that you had an enjoyable experience and that we exceeded your expectations.It's fantastic to know that you loved your stay with us and found our resort to be a delightful surprise despite any previous concerns from other reviews. We take great pride in our friendly and helpful staff, and we are thrilled that they made your stay memorable. Your kind words regarding our lovely rooms, well-functioning amenities, and the peaceful, private atmosphere are truly appreciated.We are also glad to hear that you took advantage of our private beach for snorkeling, as well as the variety of activities and complimentary equipment available, including kayaks and snorkeling gear. Our team works hard to ensure that our guests have a wide range of experiences to enjoy during their stay.It's wonderful that you enjoyed our pool, especially the swim-up bar and delicious cocktails. We are equally pleased that you found our food to be so good with generous portions, and that our staff were always happy to assist with anything you needed.Thank you for expressing your intention to return if you visit Rarotonga again. We look forward to welcoming you back and providing you with another fantastic stay. Please do not hesitate to reach out if there is anything we can assist you with in the future.Warm regards,Haimona Browne Resort Manager
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
13 May 2024 by Sanctuary , Hotel Management
Kia Orana Heidi,Thank you for your kind 5--star review.We are pleased to hear you had a great stay. Warm regards,Haimona Browne Resort Manager
by A verified traveler
Posted 18 Apr 2024
Loved the look and feel of the resort, great staff and amazing beach
Comment from Hotel Management
18 Apr 2024 by Sanctuary , Hotel Management
Kia Orana Kenneth,Thank you for your kind 5-star review. We are so pleased to hear you an amazing stay and we look forward to welcoming you back soon. Thank you again for choosing to stay with us. Warm regards,Haimona Browne Resort Manager
by A verified traveler
Posted 18 Apr 2024
Loved the location, the pleasant and helpful staff and the great Polynesian feel of the property
Comment from Hotel Management
18 Apr 2024 by Sanctuary , Hotel Management
Kia Orana Kenneth, Thank you for your lovely review and feedback. It was a pleasure having you as our guest and we look forward to welcoming you back soon. Warm regards,Haimona Browne Resort Manager
by A verified traveler
Posted 17 Apr 2024
Lovely snorkeling but desk staff was not very helpful with information about the island.
Comment from Hotel Management
17 Apr 2024 by Sanctuary , Hotel Management
Kia Orana Heidi, Thank you for your kind review.We are thrilled to hear you had a great stay and you enjoyed the snorkeling and the warm hospitality from our staff. Thank you again for choosing to stay with us.Kind Regards,Haimona Browne Resort Manager
by A verified traveler from Honolulu
Posted 1 Apr 2024
Comment from Hotel Management
3 Apr 2024 by Sanctuary , Hotel Management
Kia Orana,Thank you for taking the time to post a rating of your recent say. Kind Regards,Haimona Browne
by A verified traveler
Posted 4 Mar 2024
Clean and convenient
Comment from Hotel Management
8 Mar 2024 by The Rarotongan , Hotel Management
Kia Orana and thank you for your 4 star review.We are pleased to hear you found the resort clean and convenient.Thank you again for choosing to stay with us and we look forward welcoming you back soon. Kind Regards,Haimona Browne Resort Manager
