Ratings based on 1,058 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
everything was excellent. there was a problem with the side wall of the bed that fell off but the staff was there to clean up the glass. need to have a better maintance man to hang the bed sides
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
STAN, the team at Millennium Hotel Durham is thrilled to hear you found everything excellent during your stay. We appreciate your feedback regarding the bed side wall and are glad our colleagues were quick to address it. Your input will help us improve, and we hope to welcome you back soon!
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Customer Service, Hotel Management
Thanks for sharing this perfect rating, Nigel!We're thrilled to hear you enjoyed your stay at Millennium Hotel Durham! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
by A verified traveler
Posted 30 May 2024
This hotel assessed a "destination charge" on arrival of $18.00 per day (after taxes) for items such as parking, wifi etc advertised by Expedia as free.
Hotel itself is in decline compared to some 5-10 years ago when I stayed here a few times because of the large campus and proximity to hotel.
I cannot accept the attempt to extort money after arrival with charges for items already advertised as included
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Alexander,Thank you for sharing your experience. The feedback regarding additional costs is important to us, and we want to ensure transparency in all charges. We continuously strive to maintain our facilities and campus. Your comments have been noted as we work towards improvement.Safe travels.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Lonnie, thank you for your wonderful rating! The Millennium Hotel Durham team is delighted to hear you had a great stay. We hope to welcome you back soon!
by A verified traveler
Posted 24 May 2024
great property
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
Yue, thank you for sharing your feedback! The Millennium Hotel Durham team is thrilled you enjoyed our property. We're looking forward to welcoming you back!
by A verified traveler
Posted 24 May 2024
great location
Comment from Hotel Management
26 May 2024 by Customer Service, Hotel Management
Thank you for the great rating, Yue!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Millennium Hotel Durham! We hope you plan on staying with us again soon!We're looking forward to your next visit!
by A verified traveler
Posted 19 May 2024
We had to change rooms 3 times. Hot tub didn't work one of the reasons we booked here. Also not aware of microwave not being inside the room.
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Octavia, thank you for sharing your feedback. The team notes your concerns regarding room changes and amenities. The aim is always to provide the best experience, and your comments are valuable in achieving that goal.
by A verified traveler
Posted 17 May 2024
Good
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Aneudys, thank you for your positive feedback! We're delighted you had a good experience at the Millennium Hotel Durham. We look forward to welcoming you back soon.
by A verified traveler
Posted 14 May 2024
Would not allow to check in at 2:20 due to check in time 3:00. Wanted to charge me to check in 40 min early. I had never had this issue.
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
James, thank you for your feedback. The policies on check-in times are designed to ensure rooms are thoroughly prepared for each guest. It appears we were unable to accommodate your early check-in request on this occasion. We appreciate your understanding and hope your stay at Millennium Hotel Durham was otherwise enjoyable.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
Charles, thank you for sharing your feedback. It’s important to us that every guest has a pleasant experience. If there was anything specific that impacted your stay, we would appreciate the opportunity to address it. Please feel free to reach out directly so we can discuss further.
