Ratings based on 2,254 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
The property was terrible! Bed very uncomfortable could feel the springs, when confirming reservations I asked if there was a pool they said yes! When I arrived that afternoon I checked in went got dinner, wanted to go to the pool the water was green!! I asked what happened they said it was closed. I wouldn’t have stayed there if I knew that!
by A verified traveler
Posted 28 May 2024
Drain was clogged in my room. Was good for the money convenient to the airport
by A verified traveler
Posted 27 May 2024
Not a friendly or attentive staff. Stayed for 3 nights and room never got cleaned after the check in.
by A verified traveler
Posted 27 May 2024
We were excited to stay here because of the pool and the free shuttle to and from the airport, only to call for the shuttle at 3pm and be denied shuttle service. Additionally, the pool water was green and completely inhabitable. The room was air conditioned but the refrigerator was not adequate and we were not impressed by the provided toiletries (soap and conditioner only). The lobby and hallways were not very clean.
by A verified traveler
Posted 27 May 2024
Parking on a long weekend might be little tough. But with the management being flexible about parking on the sides of the road it made the stay stress free and an enjoyable experience
by A verified traveler from Carthage
Posted 26 May 2024
by A verified traveler
Posted 26 May 2024
This place is a dump. It is very dated and shows it. Our first room was so disgusting we had to change rooms. There was hair in the tub, mold and water stains visible in many places and the shower didn't work. The second room was also gross. I had to go to the morning coffee bar to get a couple of glasses as there were none in the room. The guy at the counter was nice enough but not a great deal of help other than to switch the room. I would NEVER stay here again/
by A verified traveler
Posted 26 May 2024
Beautiful property. Rooms nice but the only thing I do not like is I’m a travel nurse so I stay at hotels weeks at a time. They clean your room every 4days. I prefer every two days!
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Chrystal,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
by A verified traveler
Posted 25 May 2024
Phone and hairdryer did not work. No one serviced the room for 5 days. I had to go to the front desk to get fresh towels and toilet paper. Breakfast was inedible. The bed and room where clean and comfortable.
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Gregory,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
by A verified traveler
Posted 25 May 2024
To make sure that all information is updated in at site
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear Daniel,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
