Ratings based on 467 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
The room was nice. Beds comfortable.
Only shortcoming was only one small bar of soap to wash with or shower with.
Comment from Hotel Management
3 Jun 2024 by lou, Hotel Management
Thank you for your kind review. I will look into the problem you mention. Thank you for staying with us and please come again! Lou Chadwick
by A verified traveler
Posted 2 Jun 2024
The property is older and needs renovations. There was used shampoo bottle in the tub and the tub was badly stained. Breakfast was very sad. There were a couple of pieces of fruit, a container to boil eggs but no eggs. No juice only coffee. The only thing they did have was bagels and cream cheese. The beds were comfortable though.
Comment from Hotel Management
3 Jun 2024 by lou, Hotel Management
Dear Ronnie, Thank you for letting us know of the problems you had. I will be looking into it and hopefully correcting any short coming. I hope you try us again. Thanks, Lou
by A verified traveler
Posted 27 May 2024
Dead bugs stuck on wall above desk. Black mold around tub. Multiple stains on carpet. Deadbolt screws unattached from door. Light above tub blinking. Apparent previous attempt to repair stop behind bathroom door handle - unsuccessful.
Comment from Hotel Management
29 May 2024 by lou, Hotel Management
Dear ZC, I'm sorry your stay wasn't the best. I will be checking on all the things you mentioned. Sincerely, Lou Chadwick
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by lou, Hotel Management
STEVEN, THANKS FOR THE GOOD REVIEW, LOOKING FORWARD TO YOUR NEXT STAY. HURRY BACK.THANKS, LOU CHADWICK
by A verified traveler
Posted 25 May 2024
The property is about what you expect for a motel. Unfortunately our non-smoking room reeked of smoke. The tv didn’t work, the shower head was little more than a drizzle, and the bathroom sink was broken. During the night there were multiple rooms having parties past 3am and many people propping open autolocking doors (safety issue) and blocking entryways. We will not be returning next year when we need to be in town.
Comment from Hotel Management
29 May 2024 by lou, Hotel Management
Dear Whitney, I'm sorry your stay wasn't good. I will be checking all the things you have brought to our attention. I do hope you will give us another chance. Sincerely, Lou Chadwick
by A verified traveler
Posted 20 May 2024
Our room had an odor to it. I went to the front desk and they gave us a different room. The staff was so helpful and friendly. I loved visiting Rainsville and Fort Payne.
Comment from Hotel Management
22 May 2024 by lou, Hotel Management
Hi Crystal, happy we got you all fixed up with a room change. Sometimes things happen but we always want to fix what we can. THANKS for the comment about our staff. I will be sure and tell them. Rainsville and Fort Payne are awesome beautiful places to visit. Please come again soon . Thank Lou Chadwick
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
3 Jun 2024 by lou, Hotel Management
Thank you so much for the wonderful review. Hurry back to see us.Thanks again, Lou
by A verified traveler
Posted 27 Apr 2024
As soon as you get off the elevator, the hall smells like the smoking area - the bathroom had a sour smell like old piss - the food was nothing but a waffle maker and 3 bagels - no coffee in the pot and one bottle of chocolate milk that was sour - boy that left a bad taste in my mouth - the lady working the afternoon was rude - but the TV and the ac worked and the bed slept good and they're plenty of places to eat around here - and I got done what I needed to do - hopefully I won't need to come back here.
Comment from Hotel Management
30 Apr 2024 by lou, Hotel Management
I'm very sorry that your stay wasn't the best. if you do come back in the future and I hope you do, please request a 1st floor room to avoid the smoke smell. We try very hard to manage it but sometimes it's still there. I'm happy I got to show you our breakfast area before you left. We actual have a good breakfast. Those waffles are the best. Our beds are good, thank you for mentioning that. Our location is also great for good food! Please come again! sincerely Lou Chadwick
by A verified traveler
Posted 7 Apr 2024
Entire second floor smelled horrible! Overwhelming cigarette and drug smells. Had to leave and go to Hampton in could not stay it was so awful.
Comment from Hotel Management
8 Apr 2024 by lou, Hotel Management
We would always be willing to move your room to the first floor where there is no smoking. So very sorry for the inconvenience. Please consider giving us another opportunity to have a pleasant stay.
by A verified traveler
Posted 4 Apr 2024
Very comfortable king size bed!
Comment from Hotel Management
5 Apr 2024 by lou, Hotel Management
Thank you so much for your review! we love to hear positive things about our hotel. Please come again. thanks Lou Chadwick
